Compliance and Operations Manager (Mortgages and Protection)

Mortgage Perspective; Altrincham; In loco; GBP 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Mortgage Perspective is seeking a Compliance & Operations Manager to oversee regulatory compliance, operational and administrative functions across our mortgage and protection brokerage. You will work closely with the Director and support advisers and case handlers to maintain high standards and deliver excellent customer outcomes.

In this leadership role you will drive improvements to processes, monitor FCA and Consumer Duty requirements, and ensure cases are processed accurately and within

Competenze

• Significant experience within a mortgage and protection environment.
• Strong understanding of FCA regulation, Consumer Duty and mortgage compliance.
• Experience carrying out compliance monitoring and file checking.
• Excellent knowledge of mortgage and protection administration.
• Strong organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience managing or mentoring a team.
• Knowledge of Training & Competence (T&C) requirements.
• Experience working within an Appointed Representative or Directly Authorised firm.

Mansioni

• Oversee FCA regulation, Consumer Duty, and internal compliance procedures.
• Conduct pre- and post-submission file reviews to maintain quality and regulatory standards.
• Monitor adviser performance against regulatory requirements and internal policies.
• Maintain the firm's compliance registers, policies, procedures and documentation.
• Oversee complaint handling, vulnerable customer processes and audit recommendations.
• Lead, day-to-day operational and administrative activities of the business.
• Develop and improve operational processes to increase efficiency and support business growth.
• Ensure mortgage and protection cases are processed accurately and within service standards.
• Monitor workflow and allocate work effectively across the administration team.
• Support Directors with operational planning, reporting and business performance.
• Provide compliance and technical support to Mortgage Advisers and Protection Advisers.
• Assist advisers with complex mortgage and protection cases.
• Ensure applications meet lender requirements before submission.
• Monitor adviser competence and maintain Training & Competence (T&C) records where applicable.
• Promote best practice and continuous improvement across the adviser team.
• Lead, mentor and develop the administration team.
• Conduct regular team meetings and provide coaching where required.
• Foster a culture of compliance, collaboration and exceptional customer service.
• Identify training needs and support ongoing professional development.
• The successful candidate will: Maintain a robust compliance framework with excellent audit outcomes.
• Ensure advisers consistently meet regulatory and quality standards.
• Improve operational efficiency and administrative performance.
• Support the continued growth of the business through effective leadership and process improvement.
• Help create a culture of compliance, professionalism and outstanding customer service.

Conoscenze

FCA regulation

Consumer Duty

Compliance monitoring

File checking

Mortgage administration

Organisational skills

Problem-solving

Communication

Stakeholder management

Team leadership

Training & Competence (T&C)

Appointed Rep/DA experience

Descrizione del lavoro

Compliance & Operations Manager (Mortgage & Protection)

Reports To

Role Purpose

As the Compliance & Operations Manager, you will be responsible for overseeing the compliance, operational and administrative functions of a growing mortgage and protection brokerage. You will ensure the business maintains the highest standards of regulatory compliance while supporting advisers to deliver exceptional customer outcomes.

Working closely with the Director, you will lead the day-to-day compliance function, support a team of four Mortgage Advisers, two Protection Advisers and three case handlers, and drive continuous improvement across business operations.

Key Responsibilities

Compliance

• Ensure the business complies with all FCA regulations, Consumer Duty requirements and internal compliance procedures.
• Conduct pre- and post-submission file reviews to maintain quality and regulatory standards.
• Monitor adviser performance against regulatory requirements and internal policies.
• Maintain the firm's compliance registers, policies, procedures and documentation.
• Oversee complaint handling, vulnerable customer processes and audit recommendations.
• Liaise with the firm's compliance network, principal firm or external compliance consultants.
• Keep abreast of regulatory changes and implement updates across the business.

Operations

• Manage the day-to-day operational and administrative activities of the business.
• Develop and improve operational processes to increase efficiency and support business growth.
• Ensure all mortgage and protection cases are processed accurately and within agreed service standards.
• Monitor workflow and allocate work effectively across the administration team.
• Support Directors with operational planning, reporting and business performance.
• Provide compliance and technical support to Mortgage Advisers and Protection Advisers.
• Assist advisers with complex mortgage and protection cases.
• Ensure applications meet lender requirements before submission.
• Monitor adviser competence and maintain Training & Competence (T&C) records where applicable.
• Promote best practice and continuous improvement across the adviser team.

Leadership

• Lead, mentor and develop the administration team.
• Conduct regular team meetings and provide coaching where required.
• Foster a culture of compliance, collaboration and exceptional customer service.
• Identify training needs and support ongoing professional development.

Skills & Experience

• Significant experience within a mortgage and protection environment.
• Strong understanding of FCA regulation, Consumer Duty and mortgage compliance.
• Experience carrying out compliance monitoring and file checking.
• Excellent knowledge of mortgage and protection administration.
• Strong organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience managing or mentoring a team.
• Knowledge of Training & Competence (T&C) requirements.
• Experience working within an Appointed Representative or Directly Authorised firm.

Personal Attributes

• Highly organised and detail-oriented.
• Proactive with a continuous improvement mindset.
• Professional, approachable and supportive.
• Able to work independently while building strong relationships across the business.
• Committed to delivering positive customer outcomes and maintaining high regulatory standards.

Success Measures

The successful candidate will:

• Maintain a robust compliance framework with excellent audit outcomes.
• Ensure advisers consistently meet regulatory and quality standards.
• Improve operational efficiency and administrative performance.
• Support the continued growth of the business through effective leadership and process improvement.
• Help create a culture of compliance, professionalism and outstanding customer service.

Salary £40,000 - £50,000 depending on experience