Compliance and Customer Service Representative

Adepto Technical Recruitment Ltd; Altrincham; On-site; GBP 19,000 - 26,000; Full time

Job summary

Adepto are looking for a proactive support assistant to help our compliance and customer service teams in their day-to-day work in the Altrincham office.

You will manage contractor documentation, ensure right-to-work and insurance records are up to date, and maintain auditable files for compliance.

Working closely with consultants and a key account client, you will develop excellent IT and data entry skills, stay organised under pressure, and support service delivery to the Adepto values.

Qualifications

• Strong customer service experience with excellent communication.
• Good IT knowledge and data entry skills.
• Organised, able to prioritise workload, and work under pressure.
• Experience in recruitment sector preferred but not essential.

Responsibilities

• Support the existing team across compliance and customer service.
• Manage temporary labour contractor documentation and records.
• Liaise with colleagues and other departments to ensure service delivery.
• Keep auditable files up to date for audit readiness.

Skills

Communication

Data entry

Organisational skills

Team player

Under pressure

Problem solving

Liaising with colleagues

Recruitment experience

Tools

Bullhorn

Vincere

Timesheet logging system

Job description

Adepto are currently one of the UK fastest growing recruitment businesses, due to this growth, we require someone to join our existing support function and assist them across a wide range of support areas. Tasked with aiding our experienced staff in the day-to-day running of the following areas:

Compliance:

Managing a wide range of required temporary labour contractor documentation, which includes Contracts, right to work, insurances, work status determinations and contractual documents. Making sure these are held on the Adepto files and are complete / up to date for auditable availability.

Customer Service:

Keeping in contact with Adepto temporary workers as well as a key account client, ensuring consultant and support teams service delivery matches that of the Adepto values and service delivery expectations.

• Excellent communication skills with previous customer service experience
• Good IT knowledge, data entry skills
• Must be organised and the ability to prioritise own workload
• Friendly and positive attitude
• Ability to work well with others
• Ability to work under pressure
• Good problem-solving skills
• Confident and able to liaise with colleagues and other departments
• Experience of working within the recruitment sector would be preferred but is not essential.
• Previous experience of using a CRM (Bullhorn/vincere) or a Timesheet logging system