Compliance Analyst

DragonBet; Cardiff; On-site; GBP 32,000 - 46,000; Full time

Job summary

DragonBet is hiring a Compliance Analyst in Cardiff to support the business in meeting UK Gambling Commission obligations. You will monitor activity, perform risk reviews, and liaise with customers via email, live chat and phone.

The role focuses on Safer Gambling and AML/CFT, working closely with teams to apply policies and maintain robust controls. You will document all compliance activity, stay current with regulatory changes, and contribute to continuous improvement of our processes while

Qualifications

• 2+ years' experience in a compliance role within iGaming or betting
• Strong knowledge of UK Safer Gambling requirements and affordability assessments
• Good understanding of AML/CFT for remote gambling
• Experience with compliance policies, procedures and internal controls
• Familiarity with AML/KYC screening and transaction monitoring tools
• Excellent written and verbal communication in English

Responsibilities

• Monitor compliance with UKGC Licensing Conditions and Codes of Practice (LCCP)
• Support the development and implementation of Safer Gambling and AML/CFT policies
• Review customer activity, identify risk indicators and intervene when needed
• Conduct customer risk profiling and due diligence reviews
• Communicate clearly and empathetically with customers about Safer Gambling
• Maintain accurate records of interactions, incidents and compliance activity
• Collaborate with Customer Support and other teams to promote a culture of compliance
• Stay up to date with regulatory requirements and improve our processes and controls

Skills

Compliance experience

UKGC knowledge

AML/CFT knowledge

KYC screening

Communication skills

Attention to detail

Tools

KYC tools

Job description

DragonBet is a dynamic and rapidly growing online gambling platform, committed to providing exceptional online sports betting and digital casino experiences to our users. With recent significant growth in the digital space, we are recruiting key positions to help us achieve ambitious growth targets.

About the role:

We are looking for a Compliance Analyst to join our Compliance team and support the business in meeting its regulatory obligations under our UK Gambling Commission (UKGC) licence. This is a hands‑on role with a strong focus on Safer Gambling and Anti‑Money Laundering (AML). You will monitor customer activity, carry out reviews and risk assessments and communicate directly with customers via email, live chat and telephone. You will also work closely with teams across the business to help ensure our compliance requirements are understood and consistently applied.

Key responsibilities:

• Monitor compliance with UKGC Licensing Conditions and Codes of Practice (LCCP).
• Support the implementation and ongoing development of Safer Gambling and AML/CFT policies and procedures.
• Monitor customer accounts, identify risk and behavioural indicators and carry out appropriate interventions.
• Conduct customer risk profiling and review due diligence documentation.
• Communicate with customers regarding Safer Gambling and due diligence in a clear, professional and empathetic way.
• Maintain accurate records of customer interactions, incidents and compliance activity.
• Work closely with Customer Support and other teams to promote a strong culture of compliance.
• Stay up to date with relevant regulatory requirements and contribute to the continuous improvement of our compliance processes and controls.

Requirements:

• At least 2 years' experience in a compliance role within the iGaming industry, with direct experience of the UKGC regulatory framework.
• Strong knowledge of UK Safer Gambling requirements, including customer interactions, affordability assessments and harm minimisation.
• Good understanding of AML/CFT requirements within the remote gambling sector.
• Experience working with compliance policies, procedures and internal controls.
• Familiarity with AML/KYC screening, transaction monitoring and customer profiling tools.
• Strong analytical and problem‑solving skills, with excellent attention to detail.
• Excellent written and verbal communication skills in English.
• A professional, empathetic and confident approach when dealing with customers and colleagues.