Complex Needs Practitioner (Staffordshire and Stoke)

Recovery Focus; Stoke-on-Trent; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Cycle to Work scheme

Employee Assistance Programme

Job summary

Waythrough is seeking a Complex Needs Practitioner – Gambling to join our team. You will manage a diverse caseload and deliver tailored, person-centred interventions to individuals experiencing gambling-related harm across community settings and multi-agency partnerships.

You will work flexibly, assess needs, develop recovery plans, and advocate for access to health, housing and social care services, while promoting safeguarding and wellbeing.

Qualifications

• Experience supporting people with complex needs within gambling, addictions, health and social care, mental health, housing or related settings.

Responsibilities

• Manage a diverse caseload of individuals experiencing gambling-related harm and complex needs.
• Build positive, trusting and professional relationships with service users and, where appropriate, their families.
• Complete comprehensive assessments, care plans, reviews and aftercare support.
• Deliver psychosocial and person-centred interventions to address gambling-related needs.
• Develop personalised, strengths-based support and recovery plans focused on meaningful outcomes.
• Identify, assess and manage risk, including safeguarding concerns.
• Provide harm-reduction interventions and promote resilience, independence and wellbeing.
• Explore and address the wider impact of gambling, including financial, family, employment, housing, physical and emotional health issues.
• Support individuals to access appropriate healthcare, social care, housing, employment, education and community services.
• Advocate for service users and help remove barriers to accessing appropriate support.
• Work closely with voluntary and statutory agencies, health professionals and other partner organisations.

Skills

Caseload management

Outreach work

Care planning

Psychosocial support

Risk assessment

Safeguarding

Job description

Complex Needs Practitioner (Gambling)

Location: Staffordshire and Stoke
Contract: Full-time, Permanent
Hours: 37 hours per week
Salary: £27,751.12 – £29,942.50

Make a Lasting Difference

Are you passionate about helping people overcome challenges, reduce harm and rebuild their lives? Do you have experience supporting people with complex needs within gambling, addictions, health and social care, mental health, housing or a related setting? We are looking for a compassionate, confident and motivated Complex Needs Practitioner – Gambling to join our dedicated team. This is a rewarding opportunity to use your skills and experience to support individuals experiencing gambling-related harm and the wider challenges that can often accompany it. Working in a person-centred and recovery-focused way, you will empower people to reduce risk, build resilience, improve their wellbeing and achieve positive, sustainable outcomes.

About the Role

As a Complex Needs Practitioner (Gambling), you will manage your own caseload and provide high-quality, holistic support to individuals experiencing gambling-related needs. Working flexibly across the community and within multi-agency partnership settings, you will engage people through outreach and deliver tailored interventions based on their individual circumstances, strengths and goals. Gambling-related harm can affect every area of a person's life. As part of this role, you may support individuals with issues including:

• Gambling-related harm and recovery
• Mental and emotional wellbeing
• Physical health
• Family and relationship difficulties
• Domestic abuse
• Exploitation and safeguarding
• Housing and financial difficulties
• Employment and education
• Social isolation
• Substance misuse and other associated behaviours
• Engagement with health, social care and rehabilitation services

You will work alongside individuals to identify their needs, reduce risk and develop practical strategies that support positive change and long-term recovery.

What You'll Be Doing

• Manage a diverse caseload of individuals experiencing gambling-related harm and complex needs.
• Build positive, trusting and professional relationships with service users and, where appropriate, their families.
• Complete comprehensive assessments, care plans, reviews and aftercare support.
• Deliver appropriate psychosocial and person-centred interventions to address gambling-related needs.
• Develop personalised, strengths-based support and recovery plans focused on meaningful outcomes.
• Identify, assess and manage risk, including safeguarding concerns.
• Provide harm-reduction interventions and promote resilience, independence and wellbeing.
• Explore and address the wider impact of gambling, including financial, family, employment, housing, physical and emotional health issues.
• Support individuals to access appropriate healthcare, social care, housing, employment, education and community services.
• Advocate for service users and help remove barriers to accessing appropriate support.
• Work closely with voluntary and statutory agencies, health professionals and other partner organisations.
• Develop effective relationships within
• Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-10-15

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.