Complex Needs Practitioner - Gambling service

recoveryfocus; Birmingham, Telford, Wilden; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

27 days' annual leave rising to 32

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Cycle to Work

Professional fee reimbursement

24/7 online GP access

Job summary

Waythrough is a major mental health and social support charity operating across England. We are seeking a passionate Complex Needs Practitioner to join the Gambling service, delivered in partnership with Aquarius Action Projects and other partners, to support adults affected by gambling and help them achieve positive outcomes.

You will work across varied settings, providing person-centred support, developing recovery plans, and coordinating with voluntary and statutory agencies.

Qualifications

• Understanding drug, alcohol, offending and health issues.
• Experience or willingness to work towards NVQ Level 3.
• Experience supporting adults with addictions or complex needs.
• Strong communication and record-keeping skills.

Responsibilities

• Provide person-centred support to adults affected by gambling.
• Develop and review recovery and support plans.
• Carry out assessments and ongoing case management.
• Support clients to reduce harm and improve wellbeing.
• Collaborate with partner agencies and health professionals.
• Maintain accurate case records and documentation.

Skills

Understanding addictions

Communication

Record-keeping

Microsoft Office

Risk assessment

Education

Health and Social Care qualification (NVQ3+ or equivalent)

Tools

Microsoft Office

Job description

Complex Needs Practitioner

Location: Bristol Road, Birmingham

Contract: Full-time

Hours: 37 hours per week

Salary: £27,751.12 - £29,942.50 per annum

Please note that there are multiple positions across the region including:

Telford, Wrekin and Shropshire, Hereford and Worcestershire

The role will include some traveling.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

We are looking for a passionate and motivated Complex Needs Practitioner to join the Gambling service, delivered in partnership with Aquarius Action Projects and partner organisations. This is an exciting opportunity to support adults affected gambling, helping them make positive changes and achieve improved outcomes.

As a Complex Needs Practitioner, you will work across a variety of settings, providing person-centred support to individuals with complex needs. You will empower clients to address reduce risk, build resilience and move forward in recovery.

Working closely with partner agencies and professionals, you will play a key role in delivering high-quality, compassionate support within the local community.

Key Duties

• Provide person-centred support and interventions to adults affected by gambling
• Work with clients to develop and review recovery and support plans
• Carry out assessments, risk assessments and ongoing case management
• Support clients to reduce harm, improve wellbeing and achieve positive outcomes
• Build effective working relationships with voluntary and statutory agencies, health professionals and partner organisations
• Maintain accurate and up-to-date records in line with organisational and contractual requirements
• Deliver support across a range of community and service delivery settings
• Promote safeguarding, confidentiality and professional boundaries at all times
• Contribute to a positive and collaborative team environment

About You

• Have an understanding of drug, alcohol, offending and health-related issues
• Hold a qualification in health and social care, youth and community work or a related field (NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling or Addiction Studies), or have relevant experience within the substance misuse field and willingness to work towards an NVQ Level 3 qualification
• Have experience supporting adults within an addictions or complex needs setting
• Be confident engaging with clients from a range of backgrounds and in different environments
• Have experience liaising with voluntary and statutory agencies and healthcare professionals
• Possess strong communication, organisation and record-keeping skills
• Be competent in Microsoft Office and maintaining accurate case records
• Have a flexible and proactive approach to supporting clients and service delivery
• Be committed to confidentiality, safeguarding and delivering compassionate, recovery-focused support

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.