Complex Case Manager

Routes Healthcare; Newcastle upon Tyne; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

25 days holiday

Pension Scheme

Bonus package based on service

Job summary

Routes Healthcare is seeking a Complex Case Manager (Non-Clinical) for Newcastle, traveling across the North East. The role offers a salary up to £35,000 depending on experience, plus bonus and on-call payment. It is a full-time, permanent position with a strong focus on person-centred care and staff morale.

You will lead a care team, collaborate with the Registered Service Manager and Nurse Case Managers, and ensure high-quality care for complex packages across the region.

Qualifications

• Organisational and time management skills essential.
• Good understanding of CQC requirements.
• Experience managing complex care packages with clinical interventions.
• Experience leading a team of healthcare workers.

Responsibilities

• Take ownership of a caseload of complex clients with clinical interventions and manage their care holistically.
• Coordinate and lead the transition, start up and continuity of all complex care packages; manage training needs of the care team.
• Uphold high standards of care with a person-centred approach.
• Prioritise wellbeing in care practices.
• Act as a responsive advocate for complaints and safeguarding and drive improvements.
• Develop comprehensive care plans and risk assessments.
• Provide support through observations, mentoring, and regular reviews.

Skills

Organisational skills

Time management

CQC knowledge

Complex care packages

Team management

Driver

Job description

INTIND

Complex Case Manager (Non-Clinical)

Newcastle-Travel across the North East Required

Up to 35K depending on experience plus bonus and on call payment

Full-Time, Permanent

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care.

Together, we're building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A Little About Us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a company you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.

What does this mean?

• Part of a team – nurses/everyone coming together/lean on each other.


• Working closely with your Registered Service Manager and Nurse Case Manager(s)


• Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.


• Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.


• Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop


• We recently rolled out Digital Care Plans, making our operations more efficient


• Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

And of course, just a few extra little perks like...

• Wellbeing and financial support with our Employee Assistance Program (EAP)


• 25 days holiday, additional bank holiday leave plus an extra day of for your birthday


• Saving for future-you with our Pension Scheme


• A competitive salary plus an attractive bonus package based on service performance


• A fun, friendly and supportive workplace (we have many great personalities!)


• Buy and sell holiday scheme

So, What Do You Think? If You’re Interested In Joining Routes As a Case Manager In Newcastle, Here’s What We’re Looking For From You

• Someone passionate about putting people first


• Organisational & time management skills


• A good Understanding of CQC requirements


• Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis


• Experience of managing a team of healthcare workers


• You will need to be a driver with access to your own car for work

Your Core Role Will Include

• To take ownership of a caseload of complex clients with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically


• To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice


• Upholding high standards in care and prioritising a person-centered approach


• Prioritising individual wellbeing in our care practices


• Being a responsive advocate for complaints and safeguarding, and encouraging improvement


• Developing comprehensive care plans and risk assessments


• Providing support for your care packages through observations and mentoring sessions, and regularly reviews

This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!