Complex Care Assistant

Routes Healthcare; Crewe; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Training in complex care skills

Guaranteed hours after probation

Employer-provided career development

Job summary

Routes Healthcare is seeking dedicated care staff for complex care in Crewe, providing 1-2-1 support to clients in their own homes with 24/7 clinical supervision. You will work on complex cases and training is provided.

The role requires UK work rights, a valid driving licence, and at least 6 months UK care experience, with opportunities to specialise in complex care skills and advance with guaranteed hours after probation.

Qualifications

• The right to work in the UK without employer sponsorship.
• A full valid UK driving licence.
• At least 6 months paid care experience in the UK, ideally with complex care.
• Reliable, compassionate, and committed to delivering excellent clinical care.
• Willingness to complete specialist training in complex care skills.

Responsibilities

• Provide 1-2-1 care in the client's own home.
• Work solo or as part of a 2-person team on double-up care packages.
• Follow detailed care plans created by our clinical team.
• Maintain accurate care records and clinical documentation.
• Communicate effectively with clients, families, and the wider care team.
• Support clients with complex care needs including tracheostomy, ventilation, and PEG feeding.

Skills

Care experience UK

Right to work UK

Driving licence

Willingness to train

Education

NVQ Level 2/3 Health and Social Care

Job description

Location: Crewe

Pay Rate: £14.24 per hour (including holiday pay)

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support

Guaranteed hours available after a successful probation.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About The Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing

Specialist Complex Care:

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

Your Role

• Providing 1-2-1 care in the client's own home
• Working solo or as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

We provide complex care across Crewe and the surrounding areas - speak to our recruitment team to discuss packages available.

What Makes Complex Care Different

Unlike standard homecare, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

• Long-term ventilation and tracheostomy care
• Neurological conditions requiring specialist positioning and care
• Life-limiting conditions requiring palliative and end-of-life care
• Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

Complex Care Packages Typically Include

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8-12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

Speak to the recruitment team to hear about our current packages and shift patterns.

What We Offer

Career Development

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Wellbeing and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards

• £14.24 per hour (includes holiday pay)
• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

Essential

• The right to work in the UK without needing employer support
• A full valid UK driving licence
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills

Desirable

• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
• NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Ready to Make a Difference?

If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.

Routes Healthcare is committed to making lives better through exceptional complex care services.