Complex Care Assistant

Routes Healthcare; New Mill; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

£15.00 per hour (includes holiday pay)

Fully funded Enhanced DBS

Guaranteed hours after probation

Staff referral scheme up to £250

Enhanced rates for specialist skills

Job summary

Routes Healthcare is seeking a Complex Care Assistant to provide dedicated, specialist care in clients' own homes across New Mill. You'll support clients with long-term health needs, manage medications and observations, and follow detailed care plans created by our clinical team.

You will work 12-hour shifts (days/nights) with guaranteed hours after probation and full DBS funded. The role requires at least 6 months UK care experience and the right to work in the UK; training and career

Qualifications

• Right to work in the UK without employer sponsorship.
• At least 6 months paid care experience in the UK, ideally with complex care.
• Willingness to complete specialist training in complex care skills.
• NVQ Level 2 or 3 in Health and Social Care is desirable.

Responsibilities

• Provide 1-1 care in the client’s own home with dignity and respect.
• Follow detailed care plans created by the clinical team.
• Maintain accurate care records and clinical documentation.
• Communicate effectively with clients, families, and the wider care team.

Skills

Care experience (UK)

Compassionate care

Willingness to train in complex care

Clinical observation

Education

NVQ Level 2/3 in Health and Social Care

Job description

Complex Care Assistant

Routes Healthcare does not offer sponsorship

Location: New Mill

Pay Rate: £15.00per hour (including holiday pay) +Fully funded Enhanced DBS , guaranteed hours available after successful probation

Shifts: 12 h days and nights 8 AM - 8 PM and 8 PM - 8 AM Tuesday to Friday

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About The Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You’ll Be Doing

Specialist Complex Care:

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

Your Role

• Providing 1-2-1 care in the client's own home
• Working solo or as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

What Makes Complex Care Different

Unlike standard home care, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

• Long-term ventilation and tracheostomy care
• Neurological conditions requiring specialist positioning and care
• Life-limiting conditions requiring palliative and end-of-life care
• Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and well being while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

12 h days and nights 8 AM - 8 PM and 8 PM - 8 AM Tuesday to Friday

Complex Care Packages Typically Include

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

What We Offer

Career Development

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Well being and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards

• £15.00 per hour (includes holiday pay)
• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

Essential

• The right to work in the UK without needing employer support
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills

Desirable

• Experience with tracheostomy care, ventilation, PEG feeding,
• NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Ready to Make a Difference?

If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.

Routes Healthcare is committed to making lives better through exceptional complex care services.