Case Manager

Routes Healthcare; Manchester; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Employee Assistance Program

25 days holiday plus additional leave

Pension Scheme

Competitive salary plus bonus

Fun and supportive workplace

Buy and sell holiday scheme

Job summary

A community care provider is seeking a Complex Case Manager based in Manchester. This full-time, permanent role involves leading a team to deliver high-quality, person-centred care and managing complex care packages. The successful candidate will demonstrate strong organisational and time-management skills, along with experience in healthcare management. Competitive salary up to £35K plus bonuses and various benefits, including 25 days of holiday, will be offered.

Qualifications

• Passionate about putting people first.
• Experience managing complex care packages.
• Experience managing a team of healthcare workers.

Responsibilities

• Empower team members to be their best.
• Work closely with Registered Service Manager.
• Deliver high-quality, person-centred care.

Skills

Organisational skills

Time-management skills

Understanding of CQC requirements

Management of healthcare workers

Experience with complex care packages

Driving license and access to own car

Job description

Job Title: Complex Case Manager (Non-Clinical)

Location: Windmill Lane, Denton

Salary: Up to £35K depending on experience plus bonus and on‑call payment

Contract: Full‑time, Permanent

Job Overview

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role‑model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high‑quality, person‑centred care.

Together, we’re building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A Little About Us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. That’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a company you’d like to be part of, we’re already on to a winner. We want to help you flourish in your career – Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.

What Does This Mean?

• Part of a team – nurses and everyone coming together, leaning on each other.
• Working closely with your Registered Service Manager and Nurse Case Manager(s).
• Centralised support teams to take a little off your plate and keep things running smoothly – HR, Payroll, Quality and Marketing to name but a few.
• Our in‑house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
• Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop.
• We recently rolled out Digital Care Plans, making our operations more efficient.
• We also have our own friendly IT team on hand to help you with any IT struggles or needs.

Benefits

• Wellbeing and financial support with our Employee Assistance Program (EAP).
• 25 days holiday, additional bank holiday leave plus an extra day for your birthday.
• Saving for future-you with our Pension Scheme.
• A competitive salary plus an attractive bonus package based on service performance.
• A fun, friendly and supportive workplace (we have many great personalities!).
• Buy and sell holiday scheme.

What We’re Looking For

• Someone passionate about putting people first.
• Organisational and time‑management skills.
• A good understanding of CQC requirements.
• Experience in managing complex care packages with clinical interventions – spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis.
• Experience managing a team of healthcare workers.
• You will need to be a driver with access to your own car for work.