Complex Care Support Worker

Medical Update Online; Sunderland; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Pin Point Health is recruiting experienced Complex Care Support Workers to work across specialist services in the North East, supporting individuals with drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours.

Role involves providing practical and emotional support, recording medications, and coordinating with healthcare teams to promote recovery and independence.

Qualifications

• Experience in health and social care, preferably with substance misuse and complex needs.
• Understanding of safeguarding, confidentiality and person-centred support.
• Ability to remain calm, patient and professional in challenging situations.
• Strong communication and interpersonal skills for building trust with service users.

Responsibilities

• Support individuals with recovery programmes per care plans.
• Provide practical and emotional support to promote independence and wellbeing.
• Administer and record medication per policies and procedures.
• Monitor health changes and report relapse indicators.
• Assist with appointments, recovery groups and community activities.
• Maintain accurate, confidential records including risk assessments.
• Work with multidisciplinary teams and external agencies.
• Promote safeguarding and positive risk management at all times.

Skills

Recovery-focused care

Safeguarding

Person-centred care

Communication skills

Interpersonal skills

Calm under pressure

Flexible work

Driving licence

Job description

We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in the North East, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency.

The Role

As a Complex Care Support Worker at Pin Point Health, your main duties will include:

• Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans.
• Providing practical and emotional support to promote independence, wellbeing, and long-term recovery.
• Administering and recording medication in accordance with organisational policies and procedures.
• Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators.
• Supporting service users to attend appointments, recovery groups, and community activities.
• Assisting with daily living skills, personal care (where required), and domestic duties.
• Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services.
• Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation.
• Promoting safeguarding, health and safety, and positive risk management at all times.
• Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries.

The Person

The following experience and characteristics are considered essential for the role:

• A minimum of 6 12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs.
• A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support.
• The ability to remain calm, patient, and professional in challenging or high-pressure situations.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services.
• Eligible to work in the UK.
• A full UK driving licence is preferred.
• Willingness to work across multiple environments on a weekly basis to meet the needs of our clients.

This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services.