Complex Care Support Worker

Libertatem Healthcare Group; Norwich; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Benefits platform

Retail discounts

Wellness centre

Gym membership

EAP

Job summary

Libertatem Healthcare Group is seeking a female complex care support worker to assist a young man with Alfie’s syndrome and spinal injury in Rockland St. Mary, near Norwich. You’ll deliver physical and emotional support, following a care plan and maintaining safety at all times.

The role requires compassionate, patient care with strong communication. Waking nights (19:30–07:30) and 24 hours per week plus bank shifts are offered in a supportive family setting.

Qualifications

• Experience in complex care and managing challenging behaviours.
• Ability to build trusting relationships through clear communication and empathy.
• Willingness to work waking nights and flexible hours.

Responsibilities

• Follow a detailed care plan with precision.
• Monitor and respond to seizures and epilepsy-related symptoms.
• Support mobility and physiotherapy exercises as needed.
• Provide manual handling assistance during transfers.
• Administer medications safely and accurately.

Skills

Complex care experience

Clear communication

Empathy

Reliability

Teamwork

Job description

Join Our Team as a Complex Care Support Worker – Make a Real Difference!

Are you looking for a rewarding and engaging role in complex clinical care? We’re offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich.

Pay: £14.68 per hour weekdays, £15.20 per hour weekends.

Hours: Waking nights, 24 hours per week & bank (19:30 - 07:30)

About the Role

You’ll be supporting a young man in his 20's who has complex needs due to Alfie’s syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.

He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He’s warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.

What We’re Looking For

Due to the client's needs, we’re seeking a female support worker with:

• A genuine passion for care and making a difference
• Strong communication and interpersonal skills
• Compassionate, patient, and empathetic nature
• Reliable, committed, and flexible approach
• Experience in complex care and managing challenging behaviours
• Ability to work independently and as part of a team

You’ll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.

Key Responsibilities

• Following a detailed care plan with precision
• Monitoring and responding to seizures and epilepsy-related symptoms
• Remaining vigilant and ensuring safe seizure management
• Administering rescue medication if required, according to the care plan
• Providing reassurance and safety during post-seizure recovery
• Supporting a daily/nightly bowel and urinary programme
• Managing mobility and physiotherapy exercises
• Providing manual handling assistance (including transfers)
• Delivering medication safely and accurately
• Feeding via jejunal tube
• Using NG tube for drainage and bipap machine for breathing support
• Using suction equipment when needed
• Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?

As part of Libertatem Healthcare Group (a Sonderwell company), you’ll be joining a team dedicated to delivering exceptional care and promoting independence.

Benefits include:

• Access to our benefits and communication platform
• Exclusive discounts at thousands of retailers
• Wellness Centre and financial wellbeing support
• Gym membership and healthcare cash plan discounts
• Employee Assistance Programme (EAP)

About Libertatem Healthcare

We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.