Complex Care Support Worker

Libertatem Healthcare Group; Lowestoft; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Benefits platform

Discounts for retailers

Wellness centre support

Gym membership discounts

Employee Assistance Programme

Job summary

Libertatem Healthcare Group is seeking a dedicated Bank Support Worker for an adult client in Lowestoft, Suffolk. The role involves supporting a person with tracheostomy and PEG feeding, working with a 2:1 care team to provide person-centred care.

The client enjoys home life and family interactions, and a positive relationship is key. Interest in compassionate, patient care and reliable teamwork is essential.

Qualifications

• Solid background in care with compassionate and reliable attitude.
• Excellent interpersonal skills and ability to build trust.
• Experience with complex care is welcome but not essential; full training provided.

Responsibilities

• Monitor patient condition and daily routines.
• Assist with personal hygiene and mobility.
• Administer medication and monitor health.
• Provide emotional support and companionship.
• Maintain accurate care records.

Skills

Compassionate care

Communication skills

Teamwork

Independent working

Reliability

Job description

Bank Support Worker - Lowestoft Suffolk

Are you looking for a rewarding and engaging role in complex clinical care? We’re offering an exciting opportunity for a support workers to work alongside our client with complex needs in Lowestoft Suffolk.

Pay: £13.65 to £14.75 depending on shift

Hours: Days: 7:00am–7:00pm | Waking Nights: 7:00pm–7:00am | Sleeping Nights: 7:00pm–7:00am (Sleep-in: 10:00pm–7:00am)

About the Role

You’ll be supporting an adult who lives at home with his parents and their two small, friendly dogs. He has a tracheostomy and PEG feeding and requires support from a dedicated 2:1 care team.

He enjoys spending time at home, playing games on his laptop, and has a great sense of humour. Building a positive, trusting relationship with him is an important part of the role.

We're looking for someone with a solid background in care who is compassionate, reliable, and enjoys providing person-centred support. Previous complex care experience is welcome but not essential, as full training will be provided in tracheostomy care, PEG feeding, and all other aspects of his specialist support.

What We’re Looking For

Due to the client's needs, we’re seeking a support worker with:

• A genuine passion for care and making a difference
• Strong communication and interpersonal skills
• Compassionate, patient, and empathetic nature
• Reliable, committed, and flexible approach
• Experience in complex care and managing challenging behaviours
• Ability to work independently and as part of a team

You’ll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and their family.

Key Responsibilities

• Monitoring condition
• Support with daily/nightly routines
• Assist with personal hygiene and mobility
• Administer medication and monitor health
• Provide emotional support and companionship
• Maintain accurate care records

Why Join Us?

As part of Libertatem Healthcare Group, you’ll be joining a team dedicated to delivering exceptional care and promoting independence. If you’re passionate about making a difference and want to be part of a supportive, values-driven team, we’d love to hear from you.

Benefits include:

• Access to our benefits and communication platform
• Exclusive discounts at thousands of retailers
• Wellness Centre and financial wellbeing support
• Gym membership and healthcare cash plan discounts
• Employee Assistance Programme (EAP)

About Libertatem Healthcare

We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.

#Libertatem

Libertatem Healthcare

The Libertatem Healthcare Group, was established to provide the very best levels of care and support for clients who have sustained Personal Injuries or suffered from Medical Negligence. Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do.

The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.