Complex Care Assistant

Routes Healthcare (North); Chirk; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Routes Academy programme

Clinical skills training

Ongoing clinical supervision

Staff referral scheme

Job summary

Routes Healthcare (North) is recruiting Complex Care Assistants to provide dedicated, specialist 1-2-1 care to clients with long-term complex health needs in their own homes across Wrexham and surrounding areas.

You will deliver care including tracheostomy and ventilation support, PEG feeding, and clinical observations, following care plans set by our clinical team, while maintaining thorough records and effective communication with families and professionals.

Qualifications

• Essential: The right to work in the UK without needing employer sponsorship.
• Driving requirement: A full valid UK driving licence and access to a car for work.
• At least 6 months paid care experience in the UK, ideally with complex care experience.

Responsibilities

• Provide 1-2-1 care in the client’s own home.
• Work solo or in a 2-person team on double-up care packages.
• Follow detailed care plans created by the clinical team.
• Maintain accurate care records and clinical documentation.
• Communicate effectively with clients, families and the wider care team.
• Monitor and respond to changes in client condition and report promptly.

Job description

Complex Care Assistant

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

Location: Wrexham and Surrounding

Pay Rate: £17.90 per hour (including holiday pay)

Guaranteed hours available after a successful probation.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About the Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing:

Specialist Complex Care:

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

Your Role:

• Providing 1-2-1 care in the client's own home
• Working solo or as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

We provide complex care across Wrexham and the surrounding areas - speak to our recruitment team to discuss packages available.

What Makes Complex Care Different:

Unlike standard homecare, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

• Long-term ventilation and tracheostomy care
• Neurological conditions requiring specialist positioning and care
• Life-limiting conditions requiring palliative and end-of-life care
• Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

Complex care packages typically include:

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8-12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

Speak to the recruitment team to hear about our current packages and shift patterns.

What We Offer

Career Development:

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support:

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Wellbeing and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards:

• £17.90 per hour (includes holiday pay)
• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

Essential:

• The right to work in the UK without needing employer support
• DRIVING REQUIREMENT: A full valid UK driving licence and access to a car for work
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills

Desirable:

• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
• NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Routes Healthcare is committed to making lives better through exceptional complex care services.

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