Complex Care Assistant

hello.de AG; Tarvin; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Routes Academy training

Clinical skills training in complex 1-

On-call support 24/7

Job summary

Routes Healthcare is seeking dedicated care workers to provide 1-2-1 complex care in clients' own homes around Chester. You will support individuals with long-term conditions, including tracheostomy care, ventilation, PEG feeding, and daily living activities, following detailed clinical care plans.

We offer comprehensive training through Routes Academy, ongoing clinical supervision, and 24/7 on-call support.

Qualifications

• Right to work in the UK without employer sponsorship.
• Full UK driving licence and access to a car.
• At least 6 months paid care experience in the UK, ideally with complex care.
• NVQ Level 2 or 3 in Health and Social Care.
• Willingness to complete specialist training in complex care skills.
• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills.
• Reliable, compassionate, and committed to delivering excellent clinical care.

Responsibilities

• Provide 1-2-1 care in the client’s own home.
• Follow detailed care plans created by the clinical team.
• Maintain accurate care records and clinical documentation.
• Work solo or as part of a 2-person team on double-up care packages.
• Communicate effectively with clients, families and the care team.
• Support clients with complex conditions including ventilation, tracheostomy and PEG feeding.

Skills

Tracheostomy care

Ventilation support

PEG feeding

Complex care experience

Driving licence

UK work eligibility

Clinical documentation

Team communication

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

Location: Chester

Guaranteed hours available after a successful probation.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About the Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing:

Specialist Complex Care:

Supporting clients with tracheostomy care, ventilation support, and respiratory needs

Managing complex medication regimens and clinical observations

Providing personal care with dignity and respect for clients with physical disabilities

Supporting clients with PEG feeding and nutritional management

Monitoring and responding to changes in client condition

Working closely with healthcare professionals and families

Your Role:

Providing 1-2-1 care in the client's own home

Working solo or as part of a 2-person team on double-up care packages

Following detailed care plans created by our clinical team

Maintaining accurate care records and clinical documentation

Communicating effectively with clients, families, and the wider care team

We provide complex care across Chester and the surrounding areas - speak to our recruitment team to discuss packages available.

What Makes Complex Care Different:

Unlike standard homecare, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

Long-term ventilation and tracheostomy care

Neurological conditions requiring specialist positioning and care

Life-limiting conditions requiring palliative and end-of-life care

Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

Complex care packages typically include:

Consistent shift patterns with the same client(s)

Range of shifts available Monday to Sunday (weekend availability required)

Day shifts or night shifts available

Shifts typically 8-12 hours depending on package

Shifts allocated based on business needs and your availability

Once committed to a shift, we need you to complete the full shift reliably

Speak to the recruitment team to hear about our current packages and shift patterns.

What We Offer

Routes Academy programme with specialist complex care training

Clinical skills training including tracheostomy, ventilation, PEG feeding

Ongoing training and progression opportunities into senior complex care roles

Support:

Dedicated clinical on-call team available 24/7

Regular clinical supervision and competency assessments

Wellbeing and mental health support

We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards:

Staff referral scheme with generous incentives (up to £250 per referral)

Enhanced rates for specialist skills and night shifts

What You Need

The right to work in the UK without needing employer support

DRIVING REQUIREMENT: A full valid UK driving licence and access to a car for work

At least 6 months paid care experience in the UK, ideally with complex care experience

Reliable, compassionate, and committed to delivering excellent clinical care

Willingness to complete specialist training in complex care skills

Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills

NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Ready to Make a Difference?

If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.

Apply today and speak to our friendly recruitment team about the complex care packages and training available.

Routes Healthcare is committed to making lives better through exceptional complex care services.

Start Your Application

First Name (Legal)

Last Name (Legal)

Email

Phone Number

+44

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