Hybrid Housing Complaints Response Officer

Darlington Borough Council; Tees Valley; Hybrid; GBP 33,000 - 36,000; Part time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Wellbeing offer

Cycle to Work Scheme

Vivup employee benefit app

Arriva Employee Travel Club

Job summary

Darlington Borough Council is seeking an experienced Housing Complaints Response Officer to manage investigations, ensure regulatory compliance, and deliver thoughtful responses to residents.

This 22.5-hour part-time role is office-based for the first 3 months, then blended with home working. The post offers a comprehensive benefits package and a commitment to resident-focused services.

Qualifications

• Experienced housing professional with experience of dealing with the public, housing complaints and enquiries.

Responsibilities

• Manage and respond to housing complaints ensuring regulatory compliance.
• Carry out in-depth investigations and provide formal responses with recommendations for service improvements.
• Maintain focus on resident needs and deliver high-quality customer service.

Skills

Housing complaints experience

Public customer service

Job description

Darlington Borough Council is seeking an experienced Housing Complaints Response Officer to manage investigations, ensure regulatory compliance, and deliver thoughtful responses to residents.

This 22.5-hour part-time role is office-based for the first 3 months, then blended with home working. The post offers a comprehensive benefits package and a commitment to resident-focused services.