Complaint Resolution Specialist - Hybrid Leeds

Square 4 Partners Ltd.; Leeds; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

28 days holiday

Pension

Volunteer days

Career development

Job summary

Square 4 Partners Ltd. is seeking a Complaint Handler to join the Leeds delivery centre. You will manage complaints for a leading Motor Finance client, investigate issues, and protect customer outcomes and brand reputation.

The role requires experience in regulated financial services, excellent communication, and the ability to work within a hybrid Leeds environment. You will contribute to regulatory compliance and customer service excellence.

Qualifications

• Knowledge of FCA Complaint Handling Rules (DISP) and consumer protection laws.
• Experience in customer service within regulated financial services or motor finance.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office.
• Strong analytical abilities and attention to detail.

Responsibilities

• Investigate, manage and resolve complaints to secure positive customer outcomes.
• Monitor complaint progress, identify trends, and escalate issues as needed.
• Ensure compliance with regulatory timeframes and company policies.
• Maintain professional relationships with customers and third parties.
• Update systems and document thorough final responses to customers.
• Perform root cause analysis and support continuous improvement.

Skills

FCA DISP rules

Customer service

Communication skills

Microsoft Office

Analytical skills

Regulatory compliance

Tools

CRM/case management systems

Job description

Square 4 Partners Ltd. is seeking a Complaint Handler to join the Leeds delivery centre. You will manage complaints for a leading Motor Finance client, investigate issues, and protect customer outcomes and brand reputation.

The role requires experience in regulated financial services, excellent communication, and the ability to work within a hybrid Leeds environment. You will contribute to regulatory compliance and customer service excellence.