Complaints Resolution Specialist (Hybrid, 12-Month Contract)

Santander Consumer (UK) plc; Redhill; Hybrid; GBP 27,500 - 29,500; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Employee assistance programme

Gym passes

Retail discounts

Job summary

A leading motor finance company is seeking a Customer Relations Advisor for a 12-month contract. This hybrid role involves providing exceptional customer service and resolving complaints efficiently. Ideal candidates will have previous office-based customer service experience and strong communication skills. A competitive salary and various employee benefits are offered, including gym passes and discounts on high street brands.

Qualifications

• Previous customer service experience in an office-based role.
• Ability to meet tight deadlines.
• In-depth knowledge of complaint handling procedures (desirable).

Responsibilities

• Provide exceptional customer service to complainants.
• Investigate and resolve individual complaints.
• Respond to telephone complaints promptly.

Skills

Customer Service experience

Strong interpersonal skills

Call handling skills

Ability to work under pressure

Strong planning skills

Good computer literacy

Verbal and written communication skills

Tools

SCUK Ficres

Rumba

TCS Mainframe

Job description

A leading motor finance company is seeking a Customer Relations Advisor for a 12-month contract. This hybrid role involves providing exceptional customer service and resolving complaints efficiently. Ideal candidates will have previous office-based customer service experience and strong communication skills. A competitive salary and various employee benefits are offered, including gym passes and discounts on high street brands.