Complaints Resolution Specialist — Hybrid

Davies; Rishton; Hybride; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Pension plan

Wellbeing centre

Flexible working

Discounts with UK retailers

Dress for your day

Résumé du poste

Davies is seeking a calm, organised, customer-focused individual to join the Complaints Resolution team in a hybrid Preston-based role. You will be the central point of contact for customers and guide them through resolving reportable complaints with professionalism, empathy and confidence.

This full-time, permanent position emphasises communication, judgement and problem-solving to uphold Davies' commitment to fairness and clarity.

Qualifications

• Experience in customer service is desirable.
• Excellent communication and empathy.
• Ability to work in a hybrid environment.

Responsabilités

• Serve as the central point of contact for internal and external customers.
• Guide customers through the resolution of reportable complaints with professionalism and confidence.
• Apply judgement and problem-solving to uphold Davies' standards of fairness and clarity.
• Collaborate with the Complaints Resolution team to deliver timely outcomes.

Description du poste

Davies is seeking a calm, organised, customer-focused individual to join the Complaints Resolution team in a hybrid Preston-based role. You will be the central point of contact for customers and guide them through resolving reportable complaints with professionalism, empathy and confidence.

This full-time, permanent position emphasises communication, judgement and problem-solving to uphold Davies' commitment to fairness and clarity.