Complaints Specialist - Hybrid Customer Resolution

Domestic & General; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

33 days annual leave including bank-h/

Employee discounts

Health / gym benefits

Career development opportunities

Job summary

Domestic & General in Nottingham is seeking a Complaints Handler to join our Hybrid office. You will be the main contact for insurance and service-related complaints, aiming for fair and timely resolutions while following FCA guidelines and Treating Customers Fairly.

You will manage inbound and outbound calls, own the complaint through to resolution, and work with a supportive team. The role offers 37.5 hours, a starting salary of 25,506 per year plus a monthly bonus and development

Qualifications

• Experience in customer handling, preferably in complaints.
• Experience in FCA-regulated environments is ideal.
• Ability to manage outbound and inbound calls with customers.
• Strong communication skills and attention to detail.

Responsibilities

• Understand, address and resolve complaints following FCA guidelines.
• Maintain customer focus and provide timely, fair resolutions.
• Take ownership of cases from initial contact to closure.
• Provide excellent customer service and collaborate with the team.

Skills

Customer service

Complaint handling

Regulated environment

Outbound calls

Inbound calls

Communication skills

MS Office

Tools

MS Office

Job description

Domestic & General in Nottingham is seeking a Complaints Handler to join our Hybrid office. You will be the main contact for insurance and service-related complaints, aiming for fair and timely resolutions while following FCA guidelines and Treating Customers Fairly.

You will manage inbound and outbound calls, own the complaint through to resolution, and work with a supportive team. The role offers 37.5 hours, a starting salary of 25,506 per year plus a monthly bonus and development