Complaints Resolution Specialist

Confidential; Devon and Torbay; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Modern and smart offices

Friendly and supportive working环境

Opportunity to join a well-known organ

Job summary

Red Recruitment is recruiting a Complaints Administrator for a well-known organisation at Peninsula Business Park in Exeter. The role involves reviewing complaints, routing to the right teams and providing admin support through the process.

Essential experience in complaints handling or customer service, with strong communication and meticulous record-keeping. Office-based role requiring reliable commute to Exeter.

Qualifications

• Experience in complaints administration or complaint-handling is essential.
• Experience in customer service or administrative environment.
• Ability to commute to Peninsula Business Park in Exeter.

Responsibilities

• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
• Identifying the appropriate department for each complaint and assigning cases to the correct queue
• Supporting the management of complaint cases in line with company procedures and regulatory requirements
• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
• Identifying opportunities for first-contact resolution wherever possible
• Liaising with internal departments to gather information and support the resolution of customer concerns
• Providing administrative support with compensation requests in accordance with company guidelines
• Accurately recording complaint information and maintaining complete case records
• Working towards agreed targets and service-level agreements
• Identifying trends and recurring issues and providing feedback to support service improvements

Skills

Complaint handling

Customer service

Investigation

Record-keeping

Microsoft Office

Communication

Organisation

Attention to detail

Multitasking

Empathy

Tools

Microsoft Office

CRM system

Job description

Red Recruitment is recruiting a Complaints Administrator for a well-known organisation at Peninsula Business Park in Exeter. The role involves reviewing complaints, routing to the right teams and providing admin support through the process.

Essential experience in complaints handling or customer service, with strong communication and meticulous record-keeping. Office-based role requiring reliable commute to Exeter.