Complaints Officer

Niyaa People Ltd; Walton-on-Thames; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Niyaa People Ltd on behalf of a housing organisation is seeking a detail-oriented Complaints Administrator to support the complaints and regulatory function. The role focuses on managing the complaints inbox, Housing Ombudsman portal messages, and ensuring accurate recording and routing to the right teams.

You will liaise with internal teams, monitor deadlines, and help maintain complaint records across relevant systems.

Responsibilities

• Manage and monitor the complaints inbox, ensuring enquiries are accurately logged and directed to the appropriate teams.
• Administer and respond to Housing Ombudsman portal messages and correspondence.
• Support the collation and maintenance of complaint information and records.
• Ensure complaint and Ombudsman information is accurately recorded on relevant systems.
• Liaise with internal teams to obtain information and updates within required timescales.
• Monitor outstanding actions and follow up with colleagues to ensure deadlines are met.

Job description

We are recruiting on behalf of a housing organisation for aComplaints Administratorto provide temporary support to the complaints and regulatory function.

This is an excellent opportunity for an organised and detail-focused administrator to support the management of resident complaints and Housing Ombudsman correspondence. The role will primarily involve managing the complaints inbox, administering Housing Ombudsman portal messages and ensuring information is accurately recorded and directed to the appropriate teams.

Key Responsibilities:

• Manage and monitor the complaints inbox, ensuring enquiries are accurately logged and directed to the appropriate teams.
• Administer and respond to Housing Ombudsman portal messages and correspondence.
• Support the collation and maintenance of complaint information and records.
• Ensure complaint and Ombudsman information is accurately recorded on relevant systems.
• Liaise with internal teams to obtain information and updates within required timescales.
• Monitor outstanding actions and follow up with colleagues to ensure deadlines are met.

  Why Apply?

  • £20-£23 per hour (umbrella)
  • 6-8 month contract
  • Hybrid working
  • opportunity to gain valuable experience within a housing complaints and regulatory environment