Complaints Investigation & Policy Liaison

ESSENTIAL EMPLOYMENT LTD; East Leake; Sur place; GBP 22 000 - 31 000; Plein temps

Résumé du poste

ESSENTIAL EMPLOYMENT LTD is seeking a Complaints Investigation Officer for a temporary position in Loughborough. You will collate and present customer feedback and insights to drive service improvements and act as the first point of contact for the Corporate Complaints Policy.

The role involves administering the Corporate Complaints Policy, advising on insurance arrangements when required, supporting risk management and delivering a fair, timely, high-quality service to all users, without

Qualifications

• Collate and present customer feedback and customer insight to enable improvements in service processes.
• Act as the first point of contact for the Corporate Complaints Policy and ensure timely responses.

Responsabilités

• Administer the Corporate Complaints Policy and provide guidance on insurance arrangements as required.
• Assist with risk management and deliver a fair, non-discriminatory service to all users.

Description du poste

ESSENTIAL EMPLOYMENT LTD is seeking a Complaints Investigation Officer for a temporary position in Loughborough. You will collate and present customer feedback and insights to drive service improvements and act as the first point of contact for the Corporate Complaints Policy.

The role involves administering the Corporate Complaints Policy, advising on insurance arrangements when required, supporting risk management and delivering a fair, timely, high-quality service to all users, without