Complaints Investigation Officer

JobsTrackR; East Leake; On-site; GBP 22,000 - 31,000; Full time

Job summary

JobsTrackR is seeking a Complaints Investigation Officer in Loughborough on a temporary basis. The role pays £18.96 per hour PAYE and involves collecting and presenting customer feedback to improve service processes.

You will administer the Corporate Complaints Policy, ensure timely, high-quality responses, advise on insurance arrangements, support risk management, and deliver fair, accessible service to all users.

Qualifications

Responsibilities

• Collate and present customer feedback and insights to improve service processes across the organisation.
• Administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
• Provide advice and guidance on insurance arrangements to services as required.
• Assist with relevant aspects of the risk management framework.
• Deliver an effective and appropriate service to all service users, fairly and without discrimination.

Job description

Complaints Investigation Officer needed in Loughborough

This is a temporary role and the rate is £18.96ph PAYE

The reference number is: OR117325

The successful candidate will collate and present customer feedback and customer insight to enable the improvements service processes across the organisation and be the first point of contact for the Corporate Complaint Policy. They will administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints, provide advice and guidance on insurance arrangements to services as the service requires, assist with relevant aspects of the risk management framework and manage the delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Essential Employment is an Equal Opportunities Employer.