Customer Feedback & Complaints Investigator

JobsTrackR; East Leake; On-site; GBP 22,000 - 31,000; Full time

Job summary

JobsTrackR is seeking a Complaints Investigation Officer in Loughborough on a temporary basis. The role pays £18.96 per hour PAYE and involves collecting and presenting customer feedback to improve service processes.

You will administer the Corporate Complaints Policy, ensure timely, high-quality responses, advise on insurance arrangements, support risk management, and deliver fair, accessible service to all users.

Qualifications

Responsibilities

• Collate and present customer feedback and insights to improve service processes across the organisation.
• Administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
• Provide advice and guidance on insurance arrangements to services as required.
• Assist with relevant aspects of the risk management framework.
• Deliver an effective and appropriate service to all service users, fairly and without discrimination.

Job description

JobsTrackR is seeking a Complaints Investigation Officer in Loughborough on a temporary basis. The role pays £18.96 per hour PAYE and involves collecting and presenting customer feedback to improve service processes.

You will administer the Corporate Complaints Policy, ensure timely, high-quality responses, advise on insurance arrangements, support risk management, and deliver fair, accessible service to all users.