Complaints Investigation Officer

ESSENTIAL EMPLOYMENT LTD; East Leake; On-site; GBP 22,000 - 31,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Complaints Investigation Officer for a temporary position in Loughborough. You will collate and present customer feedback and insights to drive service improvements and act as the first point of contact for the Corporate Complaints Policy.

The role involves administering the Corporate Complaints Policy, advising on insurance arrangements when required, supporting risk management and delivering a fair, timely, high-quality service to all users, without

Qualifications

• Collate and present customer feedback and customer insight to enable improvements in service processes.
• Act as the first point of contact for the Corporate Complaints Policy and ensure timely responses.

Responsibilities

• Administer the Corporate Complaints Policy and provide guidance on insurance arrangements as required.
• Assist with risk management and deliver a fair, non-discriminatory service to all users.

Job description

Complaints Investigation Officer needed in Loughborough

This is a temporary role and the rate is £18.96ph PAYE

The reference number is: OR117325

The successful candidate will collate and present customer feedback and customer insight to enable the improvements service processes across the organisation and be the first point of contact for the Corporate Complaint Policy. They will administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints, provide advice and guidance on insurance arrangements to services as the service requires, assist with relevant aspects of the risk management framework and manage the delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.