Complaints & Data Protection Specialist

Agena Group; Slough, Highweek, Lancing, Stafford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Enhanced holiday allowance

Two paid volunteering days each year

Employee Assistance Programme

Job summary

The Agena Group is seeking a Compliance Executive to manage complaints and investigations, and to support GDPR-related tasks. You will handle complaints by post and email, ensuring timely, accurate responses while upholding our high standards of customer service.

You will also assist the Data Protection Officer's team on Subject Access Requests and related GDPR activities, contributing to a culture of compliance, quality, and continuous improvement across the business.

Qualifications

• Able to process detailed information accurately when handling complaints and data protection matters.
• Able to conduct thorough investigations and assess information and evidence.
• Able to communicate effectively with customers, third parties, management and stakeholders.

Responsibilities

• Manage resolution of complaints within given timescales, including ATA and DVLA.
• Conduct full investigations and document evidence.
• Identify patterns in complaints and escalate for long-term resolution.
• Provide feedback to management for continuous improvement.
• Respond to MP correspondence promptly and to a high standard.
• Liaise with third parties to help conclude complaints.
• Support GDPR tasks and Subject Access Requests as required.

Skills

Complaint handling

Investigation

Data protection

Communication

Policy adherence

Job description

The Agena Group is seeking a Compliance Executive to manage complaints and investigations, and to support GDPR-related tasks. You will handle complaints by post and email, ensuring timely, accurate responses while upholding our high standards of customer service.

You will also assist the Data Protection Officer's team on Subject Access Requests and related GDPR activities, contributing to a culture of compliance, quality, and continuous improvement across the business.