Data Protection & Complaints Coordinator - Hybrid/Remote

Office Angels; Gateshead; Hybrid; GBP 18,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Hybrid or remote options

Supportive team environment

Meaningful casework

Job summary

Office Angels is urgently recruiting for a Complaints & Data Protection Case Coordinator to join the Business Support & Compliance Team on a temporary basis. The role covers end-to-end management of complaints and SARs, ensuring compliance with data protection regulations, with an immediate start and a 6-month contract that may extend or become permanent for the right candidate.

The position is based in Gateshead with hybrid or fully remote working options after training, and some travel may be

Qualifications

• Experience in administrative, complaints, customer service, compliance, or case management environments.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail, especially with sensitive information.
• Confident written and verbal communication skills.
• Good IT skills, including Microsoft Office and case management systems.
• Understanding of confidentiality, GDPR, and data protection principles.

Responsibilities

• Manage Complaints and SARs from receipt through to full resolution.
• Log, acknowledge, track, and monitor all cases in line with statutory deadlines.
• Act as a key point of contact for queries relating to complaints and SARs.
• Complete identity checks, information gathering, and SAR case preparation.
• Collate and review documentation for disclosure, including basic redaction support.
• Support investigation and resolution of complaints in line with internal processes.
• Liaise with internal departments to obtain required information within deadlines.
• Maintain accurate, auditable case records using internal systems.
• Draft professional correspondence including acknowledgements and updates.
• Escalate risks, delays, and complex cases appropriately.
• Ensure full compliance with UK GDPR and the Data Protection Act 2018.
• Support reporting on case volumes, trends, and performance.
• Identify recurring issues and continuous improvement opportunities.

Skills

Organisational skills

Attention to detail

Communication skills

IT skills

GDPR knowledge

Independent working

Tools

Microsoft Office

Case management systems

Job description

Office Angels is urgently recruiting for a Complaints & Data Protection Case Coordinator to join the Business Support & Compliance Team on a temporary basis. The role covers end-to-end management of complaints and SARs, ensuring compliance with data protection regulations, with an immediate start and a 6-month contract that may extend or become permanent for the right candidate.

The position is based in Gateshead with hybrid or fully remote working options after training, and some travel may be