Complaints Admin Coordinator - Hybrid Work & Benefits

NIFHA; Belfast City District; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension contribution 15.5%

28 days annual leave + 12 holidays

Private Medical Insurance

Health Cashback Plan

Flexi time

Hybrid working

24/7 Counselling Service

Well-being initiatives

Job summary

Woven Housing Association Ltd invites applications for an Administrator (Complaints) at Woven, Belfast. The role provides essential administrative support to the Homes, Communities and Customer team and helps manage the complaints process to ensure timely progress and compliance with policy.

The post offers hybrid working (3 days in the office; 2 days at home), a generous benefits package, and a collaborative environment focused on housing and community impact.

Qualifications

• Experience providing administrative support to an internal team.
• Ability to record, acknowledge, and monitor complaints per policy.

Responsibilities

• Liaise with teams across Woven to progress complaints promptly.
• Maintain accurate complaint records and support performance reporting.
• Identify themes and support service improvement learning.

Skills

Administrative support

Record keeping

Stakeholder liaison

Data reporting

Job description

Woven Housing Association Ltd invites applications for an Administrator (Complaints) at Woven, Belfast. The role provides essential administrative support to the Homes, Communities and Customer team and helps manage the complaints process to ensure timely progress and compliance with policy.

The post offers hybrid working (3 days in the office; 2 days at home), a generous benefits package, and a collaborative environment focused on housing and community impact.