Housing Complaints Coordinator

Vivid Resourcing Ltd; London Borough of Southwark; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

Vivid Resourcing Ltd. is seeking an organized Housing Complaints Administrator to join a busy complaints team in London. The role focuses on coordinating workloads, managing the inbox, logging, and allocating cases to the right teams to ensure timely responses.

The successful candidate will handle monitoring, documentation, and reporting, while maintaining high standards of service and resident communication.

Formación

• Previous administration experience within housing, customer services, complaints, or similar.
• Experience managing shared inboxes and coordinating workloads.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• The ability to prioritise a high volume of work and meet deadlines.
• A professional and customer-focused approach.

Responsabilidades

• Manage and monitor the shared Housing Complaints inbox.
• Log, acknowledge, and process incoming complaints accurately.
• Allocate complaints to the relevant service areas and investigating officers.
• Monitor complaint deadlines and escalate overdue actions where required.
• Update and maintain complaint records on internal systems.
• Liaise with residents, housing teams, and managers regarding complaint progression.
• Produce reports and performance information as required.
• Support the Complaints Team with general administrative duties.
• Ensure all complaint correspondence and documentation is stored accurately and compliantly.

Conocimientos

Organisational skills

Attention to detail

Written and verbal communication

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Vivid Resourcing Ltd. is seeking an organized Housing Complaints Administrator to join a busy complaints team in London. The role focuses on coordinating workloads, managing the inbox, logging, and allocating cases to the right teams to ensure timely responses.

The successful candidate will handle monitoring, documentation, and reporting, while maintaining high standards of service and resident communication.