Compassionate Passenger Assistant — Flexible Shifts

ECT Charity; Greater London; On-site; GBP 15,000 - 18,000; Part time

Job summary

ECT Charity in London seeks casual Passenger Assistants to join our team, helping drivers deliver door-to-door transport for vulnerable individuals and pupils with SEND. You will act with professionalism, care and compassion to ensure passengers have a safe, calm journey.

Full training, safeguarding and health & safety induction are provided. Roles are casual with flexible shifts, and probationary terms apply as part of our safety standards.

Qualifications

• Over 21 years old.
• Commitment to high levels of customer care and empathy for vulnerable people.
• Able to interact respectfully with people from diverse backgrounds.
• Reliable, conscientious and punctual.
• Physically capable of manual handling tasks.
• Work closely with driver as a team to provide safe service.
• Own mobile phone and daily email access.

Responsibilities

• Assist passengers to and from the minibus.
• Ensure passengers safety at destination and on-site procedures.
• Ensure passenger safety in vehicle with seatbelts and restraints.
• Supervise passengers and manage safe disembarkation.
• Coordinate with driver and school/parents for pick-ups.
• Liaise with carers and families professionally.

Skills

Customer care

Verbal communication

Reliability

Teamwork

Reading instructions

Punctuality

Smart appearance

Manual handling

Job description

ECT Charity in London seeks casual Passenger Assistants to join our team, helping drivers deliver door-to-door transport for vulnerable individuals and pupils with SEND. You will act with professionalism, care and compassion to ensure passengers have a safe, calm journey.

Full training, safeguarding and health & safety induction are provided. Roles are casual with flexible shifts, and probationary terms apply as part of our safety standards.