Compassionate Medical Receptionist (EMIS) – GP Practice

Victoria Mill Medical Practice; Manchester, Salford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Victoria Mill Medical Practice in Manchester is seeking an experienced Medical Receptionist to be the first point of contact for patients. You will handle phone calls, book appointments, and manage patient records with discretion and empathy, using EMIS to access records and coordinate with GPs and nurses.

You should stay calm under pressure in a busy GP environment, maintain confidentiality, and follow practice policies.

Qualifications

• Experience in general practice is beneficial.
• Knowledge of EMIS patient records and appointment management would be advantageous.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome patients and visitors as the first point of contact.
• Answer a busy telephone line and handle patient enquiries.
• Book, cancel and rearrange appointments accurately.
• Use EMIS to access and update patient records and manage appointments.
• Process prescription requests and other administrative tasks.
• Maintain confidentiality and follow information governance policies.
• Collaborate with GPs, nurses, pharmacists and the admin team.

Skills

Customer service

EMIS knowledge

Calm under pressure

Telephone etiquette

Tools

EMIS

Job description

Victoria Mill Medical Practice in Manchester is seeking an experienced Medical Receptionist to be the first point of contact for patients. You will handle phone calls, book appointments, and manage patient records with discretion and empathy, using EMIS to access records and coordinate with GPs and nurses.

You should stay calm under pressure in a busy GP environment, maintain confidentiality, and follow practice policies.