Compassionate Healthcare Receptionist & Admin Assistant

Cardiff and Vale University Health Board; Truro; On-site; GBP 18,000 - 24,000; Full time

Job summary

Truro Health Park is seeking a cheerful, patient-focused Receptionist/Admin Assistant to join the ICMHT and DOPMH teams. You will handle reception duties, answer calls, and support the admin team with confidential information in a compassionate NHS environment.

The role requires clear, professional communication with patients and colleagues, and the ability to use MS Outlook, Word and Excel accurately. Full-time, Monday to Friday, 37.5 hours.

Qualifications

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience
• Experience of providing administrative support within a healthcare setting
• Good written communication skills including spelling, grammar and attention to detail
• Excellent knowledge and use of Microsoft - Outlook, Excel, Word

Responsibilities

• Provide general reception duties, take telephone calls and use electronic systems
• Provide a comprehensive service as part of the administration team
• Be the public face of the Integrated Community Mental Health Team and Dementia in Older People's Mental Health Service
• Maintain high levels of accuracy and courteous, diplomatic communication

Skills

Communication

Customer service

Microsoft Office

Attention to detail

Telephone handling

Education

RSA III Word-Processing

GCSE English and Maths

NVQ Level 3 in Business Administration

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Truro Health Park is seeking a cheerful, patient-focused Receptionist/Admin Assistant to join the ICMHT and DOPMH teams. You will handle reception duties, answer calls, and support the admin team with confidential information in a compassionate NHS environment.

The role requires clear, professional communication with patients and colleagues, and the ability to use MS Outlook, Word and Excel accurately. Full-time, Monday to Friday, 37.5 hours.