Compassionate Funeral Arranger & Family Guide

Southern Co-op; Camberley; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Health & dental cash plans

Aviva DigiCare+ Workplace

Employee Assistance Programme

Life insurance and NEST pension

Financial wellbeing tools

Cycle-to-work and Electric Vehicle"

Training and development opportunities

Job summary

Funeralcare is seeking a Funeral Arranger to support families with care, compassion and reassurance when they need it most. You’ll listen, guide them through choices and help create a funeral that feels personal and right for their loved one.

No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We’ll provide full training and support to help you build a rewarding career in funeral services.

Qualifications

• Empathy, compassion and understanding for bereaved families.
• Excellent communication skills and the ability to have sensitive conversations.
• Strong organisational skills and attention to detail.
• Good administrative skills for documentation and processes.
• Confident IT skills, including Microsoft Office.
• Resilience to stay calm in emotionally challenging situations.
• Ability to work independently in a funeral home.
• Willingness to learn and develop within the funeral profession.

Responsibilities

• Support families to arrange meaningful funerals by listening to their wishes and guiding through choices.
• Care for the deceased with dignity and respect, including daily checks.
• Support families visiting Reflection Rooms to make moments personal.
• Help families choose memorials and aftercare options.
• Complete funeral, memorial and client administration accurately and with attention to detail.
• Manage day-to-day running of the funeral home including opening/closing and safety checks.
• Collaborate with colleagues, internal teams and suppliers to ensure every funeral detail comes together.
• Complete FCA-regulated training to discuss and arrange pre-paid funeral plans.
• Build relationships within the local community and represent Funeralcare at local events.

Skills

Empathy & compassion

Excellent communication

Organisational skills

Attention to detail

Administrative skills

IT proficiency (MS Office)

Resilience

Independent working

Willingness to learn

Driving licence (desirable)

Tools

MS Office Suite

Job description

Funeralcare is seeking a Funeral Arranger to support families with care, compassion and reassurance when they need it most. You’ll listen, guide them through choices and help create a funeral that feels personal and right for their loved one.

No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We’ll provide full training and support to help you build a rewarding career in funeral services.