Funeral & Memorial Consultant

Southern Co-op; Camberley; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Health & dental cash plans

Aviva DigiCare+ Workplace

Employee Assistance Programme

Life insurance and NEST pension

Financial wellbeing tools

Cycle-to-work and Electric Vehicle"

Training and development opportunities

Job summary

Funeralcare is seeking a Funeral Arranger to support families with care, compassion and reassurance when they need it most. You’ll listen, guide them through choices and help create a funeral that feels personal and right for their loved one.

No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We’ll provide full training and support to help you build a rewarding career in funeral services.

Qualifications

• Empathy, compassion and understanding for bereaved families.
• Excellent communication skills and the ability to have sensitive conversations.
• Strong organisational skills and attention to detail.
• Good administrative skills for documentation and processes.
• Confident IT skills, including Microsoft Office.
• Resilience to stay calm in emotionally challenging situations.
• Ability to work independently in a funeral home.
• Willingness to learn and develop within the funeral profession.

Responsibilities

• Support families to arrange meaningful funerals by listening to their wishes and guiding through choices.
• Care for the deceased with dignity and respect, including daily checks.
• Support families visiting Reflection Rooms to make moments personal.
• Help families choose memorials and aftercare options.
• Complete funeral, memorial and client administration accurately and with attention to detail.
• Manage day-to-day running of the funeral home including opening/closing and safety checks.
• Collaborate with colleagues, internal teams and suppliers to ensure every funeral detail comes together.
• Complete FCA-regulated training to discuss and arrange pre-paid funeral plans.
• Build relationships within the local community and represent Funeralcare at local events.

Skills

Empathy & compassion

Excellent communication

Organisational skills

Attention to detail

Administrative skills

IT proficiency (MS Office)

Resilience

Independent working

Willingness to learn

Driving licence (desirable)

Tools

MS Office Suite

Job description

Be there when it matters most.

Could you support someone through one of the most difficult moments of their life?

As a Funeral Arranger, you’ll support families with care, compassion and reassurance when they need it most. You’ll listen, guide them through their choices and help create a funeral that feels personal and right for their loved one.

No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We’ll provide full training and support to help you build a rewarding career in funeral services.

What you’ll do

Every family is different. Every funeral is personal. And every day in this role brings an opportunity to make a difference.

From the first conversation through to the funeral and beyond, you’ll build trusted relationships with families and make sure they receive a caring, professional and personal service.

You’ll:

• Support families to arrange meaningful funerals, listening carefully to their wishes and guiding them through the choices available
• Care for the deceased entrusted to us, ensuring they are always treated with dignity and respect, including completing daily checks
• Support families visiting our Reflection Rooms, helping to make these important moments as comfortable and personal as possible
• Help families choose memorials and other ways to remember their loved one, as well as providing ongoing aftercare
• Complete funeral, memorial and client administration accurately and with attention to detail
• Take responsibility for the day-to-day running of the funeral home, including opening and closing, health and safety checks and maintaining high standards
• Work closely with colleagues, internal teams and external suppliers to make sure every detail of a funeral comes together
• Complete FCA-regulated training, enabling you to discuss and arrange pre-paid funeral plans
• Build relationships within your local community and represent Funeralcare at local events and activities

What we’re looking for

Above all, we’re looking for someone who wants to make a genuine difference to families experiencing the loss of someone they love.

You’ll understand that there is no ‘one size fits all’ approach to saying goodbye. You’ll take the time to understand each family, treating their individual wishes, beliefs and circumstances with care and respect.

You’ll also bring:

• Genuine empathy, compassion and understanding
• Excellent communication skills and the confidence to have sensitive conversations
• Strong organisational skills and excellent attention to detail
• Good administrative skills
• Confidence using IT, including Microsoft Office
• Resilience and the ability to remain calm and professional during emotionally challenging situations
• The confidence to work independently in a funeral home
• A willingness to learn and develop within the funeral profession

Travel to other funeral homes will be required as part of your role and training.

A full UK driving licence is desirable but not essential.

What you’ll get

We want our colleagues to feel supported too.

• 20% colleague discount in our retail stores
• Health and dental cash plans
• 24/7 virtual GP and fitness discounts through Aviva DigiCare+ Workplace
• Employee Assistance Programme
• Life insurance and NEST pension
• Financial wellbeing tools
• Cycle-to-work and Electric Vehicle schemes
• Training and development opportunities to help you build your career

Successful candidates will be required to complete a DBS check as part of our compliance requirements.

Any offer of employment will also be subject to meeting our pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). This includes satisfactory reference checks. Further information will be provided during the recruitment process.

About us

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first. Our recruitment process