Compassionate Care Customer Advisor

Care South; England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Paid induction and training

Career development opportunities

Blue Light Card

Staff Association

Local staff reward programme

Annual Care South Stars Awards

Job summary

Care South is seeking a compassionate Customer Relations Advisor for an office-based role at our Poole head office. You’ll be the first point of contact for families seeking advice, guiding them through care options with expert information and reassurance.

You will collaborate with care teams to ensure every enquiry is handled professionally, with timely follow-up and accurate CRM records. A friendly, organised, and customer-focused approach is essential for success in this rewarding role.

Qualifications

• Excellent customer service skills and ability to communicate clearly, both written and verbal.
• Warm, professional and empathetic telephone manner.
• Experience handling multiple enquiries in a busy customer-facing environment.
• Strong organisational skills with attention to detail.
• Confidence using Microsoft Office and CRM systems.
• Ability to manage workload, prioritise, and work independently or with a team.

Responsibilities

• Be the welcoming first point of contact for enquiries by phone, email and online.
• Listen to understand each person’s care needs and circumstances.
• Provide clear information about care homes, care at home, respite care, dementia care and other services.
• Guide clients through enquiry, assessment and admissions processes.
• Maintain records using the CRM system and manage enquiries efficiently.
• Coordinate visits and assessments with operations teams.
• Collaborate with Registered Managers and Care Coordinators to ensure a seamless experience.

Skills

Communication skills

Empathetic telephone manner

Multi-enquiry handling

Organisational skills

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Care South is seeking a compassionate Customer Relations Advisor for an office-based role at our Poole head office. You’ll be the first point of contact for families seeking advice, guiding them through care options with expert information and reassurance.

You will collaborate with care teams to ensure every enquiry is handled professionally, with timely follow-up and accurate CRM records. A friendly, organised, and customer-focused approach is essential for success in this rewarding role.