Compassionate Care Enquiries & Admissions Advisor

CARE SOUTH; Poole; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life Assurance

Wellbeing support

Induction & training

Career progression

Blue Light Card

Staff associations

Local rewards

Stars Awards

Job summary

Care South is seeking a Customer Relations Advisor to be the first contact for people seeking advice and support. You will guide families through the care journey, provide information and reassure at every step, coordinating with care teams to ensure exceptional service.

Key duties include handling enquiries by phone/email, managing records in the CRM, and helping prospective clients through assessment and admissions, while delivering compassionate, patient-focused support.

Qualifications

• Experience delivering high‑quality customer service in a busy environment.
• Ability to listen and understand individual care needs.
• Competent with CRM and Office tools to manage enquiries.

Responsibilities

• Be the welcoming first point of contact via phone, email and online.
• Listen to understand circumstances and care needs.
• Provide clear information about care homes, home care and other services.
• Guide clients through enquiry, assessment and admissions processes.
• Maintain records in CRM and coordinate with care teams.
• Support conversion of enquiries into new services while prioritising needs.

Skills

Excellent communication

Empathy

Organisational skills

Microsoft Office

CRM systems

Customer service

Tools

CRM systems

Microsoft Office

Job description

Care South is seeking a Customer Relations Advisor to be the first contact for people seeking advice and support. You will guide families through the care journey, provide information and reassure at every step, coordinating with care teams to ensure exceptional service.

Key duties include handling enquiries by phone/email, managing records in the CRM, and helping prospective clients through assessment and admissions, while delivering compassionate, patient-focused support.