Compassionate Bereavement Services Administrator

Iwt Phu Single Corporate Service; Plymouth; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site Nursery

Beach Hut access

Wellness Centre with gym and pool

Staff networks including LGBTQ, Race_E

Awards ceremonies

Job summary

Portsmouth Hospitals University NHS Trust seeks a compassionate administrative professional to support bereaved families in its Bereavement Services team. The role focuses on telephone contact and office-based duties, under the Bereavement Services Manager, ensuring sensitive handling and timely responses.

The role involves liaising with Medical Examiner Officers and external agencies, delivering a respectful bereavement process, and ensuring accurate documentation in line with legal

Qualifications

• GCSE level of education or equivalent.
• Secretarial skills, acquired through an NVQ 3 or equivalent experience.
• Experience in Healthcare/NHS.
• Experience in an admin role with good knowledge of office procedures.
• Experience of working in a people-centred environment.
• Demonstrated commitment to personal and professional development.
• Experienced communicator both verbally and in writing.

Responsibilities

• Act as the first point of contact for relatives of deceased patients, responding to enquiries with sensitivity, empathy, and professionalism.
• Provide clear guidance and support to colleagues across the Trust, Medical Examiners, funeral directors, crematoria, registrars, and members of the public.
• Deliver a compassionate and timely service to ensure bereaved families are fully supported throughout the process.
• Communicate effectively in sensitive discussions, including where there may be barriers to understanding.
• Respond to routine queries and concerns, identifying appropriate solutions within defined protocols.
• Liaise regularly with medical staff across Portsmouth Hospitals University NHS Trust to ensure all legal documentation is completed accurately and promptly.

Skills

Compassionate

Professional communication

Organised administrator

Stakeholder liaison

Keyboard RSA level 3

Education

GCSE or equivalent

NVQ 3 or equivalent experience

Tools

RSA keyboard skills

Job description

Portsmouth Hospitals University NHS Trust seeks a compassionate administrative professional to support bereaved families in its Bereavement Services team. The role focuses on telephone contact and office-based duties, under the Bereavement Services Manager, ensuring sensitive handling and timely responses.

The role involves liaising with Medical Examiner Officers and external agencies, delivering a respectful bereavement process, and ensuring accurate documentation in line with legal