NHS 111 Health Advisor

Integrated Care 24 Ltd; Ashford; On-site; GBP 21,000 - 24,000; Full time

Job summary

IC24 is seeking an NHS 111 Health Advisor to be the calm voice patients rely on when they need help most. You will answer NHS 111 calls, listen carefully, gather information and guide patients to the right care, at the right time, using approved pathways.

This is a 100% office-based, training-focused role with ongoing coaching from clinicians. Expect varied situations, from minor illnesses to urgent conditions, demanding professionalism, compassion and accurate multitasking.

Qualifications

Responsibilities

• Being the first point of contact for patients
• Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.
• Assessing patient needs safely
• Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe,
• The NHS 111 Health Advisor role at IC24 involves being the first point of contact for patients seeking advice, reassurance, and urgent support.
• The job requires calm and careful listening, utilizing guided assessment pathways to evaluate patients' needs and direct them to the appropriate care.
• This position entails handling various situations, including minor illnesses and emergencies requiring ambulance responses.
• Key responsibilities include managing challenging conversations with compassion and professionalism, multitasking accurately, maintaining high-quality care, and continuously learning.
• Comprehensive training and support are provided to build the skills needed for success, making this a rewarding yet demanding role.
• 100% office attendance required.

Job description

The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless
and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed. To learn more about a day in the life of a Health Advisor. 100% office attendance required.

What you'll be doing

• Being the first point of contact for patients
• Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.
• Assessing patient needs safely
• Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe,
• The NHS 111 Health Advisor role at IC24 involves being the first point of contact for patients seeking advice, reassurance, and urgent support.
• The job requires calm and careful listening, utilizing guided assessment pathways to evaluate patients' needs and direct them to the appropriate care.
• This position entails handling various situations, including minor illnesses and emergencies requiring ambulance responses.
• Key responsibilities include managing challenging conversations with compassion and professionalism, multitasking accurately, maintaining high-quality care, and continuously learning.
• Comprehensive training and support are provided to build the skills needed for success, making this a rewarding yet demanding role.
• 100% office attendance required.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. IC24 is committed to helping patients access the necessary care promptly. The organization offers comprehensive training, coaching, and support from experienced colleagues and clinicians to ensure success in challenging roles.

As part of its commitment to equality and inclusion, IC24 encourages applications from individuals of diverse backgrounds, including ethnic minorities, people with disabilities, LGBTQ+ communities, and neurodiverse individuals, ensuring an environment where everyone feels they belong.