Community Support Worker

Tees, Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust invites applications for a Community Support Worker within the Darlington Crisis Team. The role supports adults in mental health crisis through home and community visits, crisis assessment, and signposting to services.

You will document interactions, liaise with professionals, and contribute to a 24/7 service delivery. We seek caring, motivated individuals with good communication, time management, and the ability to work within a multidisciplinary

Qualifications

• Diploma in Health & Social Care Level 2 or equivalent.
• Care Certificate or equivalent qualification.
• Literacy and Numeracy Level 2 or equivalent.
• Successful completion of Trust's HCA Framework within probation.
• Experience as Band 2/3 HCA or equivalent preferred.
• Ability to travel across locality with own vehicle if required.

Responsibilities

• Support qualified staff with community and hospital visits.
• Document on patient records and open referrals to standard.
• Liaise with partner agencies and signpost to services.
• Deliver enhanced crisis support sessions during mental health crises.

Skills

Diploma in Health & Social Care L2

Care Certificate

Literacy & Numeracy L2

HCA Framework

Experience as HCA (Band 2/3)

Education

Health & Social Care Level 2 Diploma

Literacy & Numeracy Level 2

Job description

Are you looking for a rewarding progressive career in Adult Mental Health Services. Then Darlington Crisis Team are looking for Community Support Worker to join the team. We are looking for caring, compassionate, energetic and motivated individuals who are passionate about improving the mental health of our clients. If you would like to make a difference, then we would like to hear from you. Our team helps to support the reduction of hospital admissions by providing Crisis assessment and Enhanced crisis support to adults who are experiencing mental health crisis and emotional distress. The service is fast paced so the applicant will be organised and self‑motivated. We provide evidence‑based assessments and interventions for adults. We provide a creative and pro‑active approach in engaging Clients and their families. The applicant will be calm, consistent approach in challenging clinical situations, be compassionate, creative and flexible in delivering care to our clients and their families/carers. The successful applicant will be given the opportunity to influence and contribute to service development, providing a high degree of job satisfaction and personal progression., This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa Working as a community support worker you will support the qualified staff with community/hospital visits, answer the phones to professionals and families offering support and advice with support from the qualified staff. You will deliver enhanced crisis support sessions and supporting the Client through a mental health crisis which is care planned by the qualified staff. You will document on patient electronic records opening referral's, documenting contacts to a good standard. You will liaise with partner agencies and signpost/refer Clients to appropriate services where needs are identified, under the direction of senior staff. In exchange you will be well supported, with continuing opportunities for your on‑going development. You will be offered a staff induction period where you will be supported to build on your knowledge and skills. You will be offered regular management, clinical supervision and an annual appraisal to support you development.
The candidate will have good communication skills with clients and families. Be ability to dealing with high levels of distress in a calm and professional manner. The Darlington Crisis Team provide a 24/7 service to adults and their families, and we want to expand our team. If you have a passion and a strong interest in working with adults as a clinical speciality and if you are committed to multidisciplinary worker, then we are interested in hearing from you. The successful applicant will be expected to work shifts patterns which cover 24/7 service provision. This post requires the candidate to have good communication skills, interpersonal skills, good time management and organisation skills. The successful candidate must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role). The successful candidates who do not have the required qualifications will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 2 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent and achievement of competencies within 2 years of commencement in post., Due to the nature of the role, it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.,

• Diploma in Health and Social Care level 2 or equivalent. If applying for trainee post Diploma in Health and Social Care level 2 must be achieved within agreed time
• Care Certificate. If applying for trainee post this must be achieved within 12 weeks of commencement in post
• Key skills in Literacy and Numeracy level 2
• Successful completion of Trust's full HCA Framework within 6-month probationary period. If applying for trainee post successful completion of the Trust's full HCA Framework, including key skills in Literacy and Numeracy level 2, within agreed time, Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required), Previous experience of working with people with mental/social health needs or learning disabilities., Person centred care
• Awareness of legal frameworks including Mental Health legislation (within agreed timescale)
• Knowledge of Microsoft Office applications (within agreed timescale), Effective verbal and written communication skills
• Time management and ability to prioritise effectively
• Competency in record keeping (within agreed timescales)
• Breakaway techniques (within agreed timescale), Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Compassionate in meeting the needs of children and young people and their families and carers.
• Able to work flexibly and co-operatively as part of a team.
• Committed to continual quality and service improvement
• Self awareness and committed to continual personal development., Ability to travel independently in accordance with Trust policies and service need.
  We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.