Community Support Worker

Together UK; Greater London; Sur place; GBP 24 000 - 33 000; Temps partiel

Résumé du poste

Together UK is seeking a Community Support Worker to provide short-term emotional wellbeing support to adults in the community. The role involves one-to-one support, group activities, workshops, and signposting to local services. You will empower clients to identify strengths, set goals, and build independence.

The post focuses on resilience, self-management and social connection, working within a multi-agency framework and adhering to Together’s safeguarding and equalities policies.

Qualifications

• Part-time role: 15 hours per week.
• GCSE English or equivalent required.
• NVQ II Health and Social Care or equivalent.
• DBS clearance required.

Responsabilités

• Deliver emotional wellbeing support sessions in the community, by phone, virtually or outreach visits.
• Build professional relationships using a person-centred approach.
• Help service users identify wellbeing goals and action plans.
• Encourage self-management, resilience, confidence and independence.
• Maintain boundaries while offering empathetic support.
• Monitor progress and adapt support plans as needed.
• Create inclusive and recovery-focused group environments.
• Signpost to specialist services when appropriate.
• Maintain knowledge of local services and referral pathways.

Connaissances

Non-judgemental attitude

Empathy

Mental distress support

Partnership with services

Boundaries

Safeguarding

Record keeping

Digital literacy

English reporting

Confidentiality/GDPR

Collaboration

Formation

GCSE English or equivalent

NVQ Level II Health and Social Care

DBS clearance

Age 18+

Description du poste

Community Support Worker

Application Deadline: 30 November 2026

Department: Operations

Employment Type: Part Time

Location: Wandsworth Emotional Wellbeing Service

Reporting To: Laura Collins

Compensation: £ 24968.26 per annum pro rata (Basic Salary) plus £ 3,630 pre annum pro rata (Geographical Allowance)

Description

Part-time 15 hours per week

£ 24968.26 per annum pro rata (Basic Salary) plus £ 3,630 pre annum pro rata (Geographical Allowance)

To provide short-term emotional wellbeing support to adults experiencing challenges that impact their emotional health and wellbeing. The post holder will deliver one-to-one support sessions, facilitate wellbeing workshops and group activities, promote resilience and self-management, and connect individuals with appropriate community, voluntary, health, housing and statutory services.

The role focuses on empowering individuals to identify strengths, improve wellbeing, work towards personal goals, and access wider support networks that enhance independence and recovery.

Key Responsibilities

• Deliver emotional wellbeing support sessions to service users in the community, via telephone, virtually and where appropriate outreach visits
• Build positive and professional relationships with service users using a person-centred, strengths-based approach.
• Support individuals to identify personal wellbeing goals and develop practical action plans.
• Encourage self-management, resilience, confidence and independence.
• Maintain clear boundaries while providing empathetic emotional support.
• Monitor progress towards agreed outcomes and adjust support plans as required.
• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
• Help to reach people in the community who are most in need, including those in marginalised or minority populations
• Support the planning, promotion and delivery of wellbeing workshops.
• Facilitate group-based activities aimed at improving emotional wellbeing, resilience and social connection.
• Encourage participation and engagement from individuals with diverse needs and backgrounds.
• Assist in creating welcoming, inclusive and recovery-focused group environments.
• Gather participant feedback and support the evaluation of workshops and activities.
• Provide information, advice and signposting to specialist services where appropriate.
• Develop and maintain knowledge of local services, referral pathways and community resources.
• Encourage individuals to build sustainable support networks within their community.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Participate in mandatory and job-related courses and learning activities
• To uphold and practice Together’s organisational values in delivering this role
• Represent the service positively with services users and other agencies
• To adhere to Together’s Equalities policy
• Adhere to Together policy on lone working
• To maintain confidentiality with regard to service users
• To be aware of and work follow Together’s Safeguarding policy

Skills, Knowledge & Expertise

• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users and create a trusting environment
• Ability to work alongside individuals experiencing mental distress
• Able to work in partnership with services users
• Able to establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Committed to work in ways which reflect Together’s values
• Safeguards the wellbeing of clients and colleagues at all times
• Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
• Aware of, and adheres to, Together’s policies regarding Equalities

• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users, create a trusting environment and work in partnership with services users
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent
• Able to travel/access to public transport
• DBS clearance
• Minimum age 18 plus