Community Support Worker | East London NHS Foundation Trust

East London NHS Foundation Trust; Dunstable; On-site; GBP 21,000 - 28,000; Full time

Job summary

East London NHS Foundation Trust is recruiting a Community Support Worker for the Luton and Bedfordshire Mental Health and Wellbeing Service. You will work as part of the Community Mental Health Team to support adults with mental health needs, promoting recovery and wellbeing through time-limited, goal-focused interventions.

You will provide person-centred support, develop care plans with service users and MDT, monitor physical health, support carers, and collaborate with health, social care and

Qualifications

• Provide person-centred support to patients in the community, supporting recovery, resilience, and social inclusion.
• Develop and maintain effective therapeutic relationships with patients, carers, and families, promoting choice, dignity, and respect.
• Work alongside the multidisciplinary team to support the delivery of individualised care plans and agreed interventions.
• Provide practical and emotional support to patients, including assistance with daily living skills, accessing community resources, and achieving personal goals.
• Recognise changes in patients’ presentation, wellbeing, or risks and report concerns promptly to appropriate clinical colleagues.
• Support engagement with services, helping to improve access and continuity of care for vulnerable patients.
• Contribute to the assessment, monitoring, and review of patient progress within the boundaries of the role.
• Maintain accurate and timely clinical records in line with Trust policies and professional standards.
• Participate in team meetings, supervision, training, and service development activities.
• Work collaboratively with health, social care, voluntary sector, and community partners to support coordinated care.
• Promote equality, diversity, inclusion, and a compassionate approach in all interactions with patients, carers, and colleagues.

Responsibilities

• Provide person-centred support to patients in the community, supporting recovery, resilience, and social inclusion.
• Develop and maintain effective therapeutic relationships with patients, carers, and families, promoting choice, dignity, and respect.
• Work alongside the multidisciplinary team to support the delivery of individualised care plans and agreed interventions.
• Provide practical and emotional support to patients, including assistance with daily living skills, accessing community resources, and achieving personal goals.
• Recognise changes in patients’ presentation, wellbeing, or risks and report concerns promptly to appropriate clinical colleagues.
• Support engagement with services, helping to improve access and continuity of care for vulnerable patients.
• Contribute to the assessment, monitoring, and review of patient progress within the boundaries of the role.
• Maintain accurate and timely clinical records in line with Trust policies and professional standards.
• Participate in team meetings, supervision, training, and service development activities.
• Work collaboratively with health, social care, voluntary sector, and community partners to support coordinated care.
• Promote equality, diversity, inclusion, and a compassionate approach in all interactions with patients, carers, and colleagues.

Job description

Community Support Worker | East London NHS Foundation Trust

This role is a key part of the Luton and Bedfordshire Mental Health and Wellbeing Service within ELFT, working as an integral member of the Community Mental Health Team (CMHT). The post holder supports adults with acute, chronic, or complex mental health needs, promoting recovery, independence, and wellbeing through time‑limited, goal‑focused interventions.

The job centres on holistic, person‑centred support, delivered under the direction of Senior Community Nurses and the service user’s Care Coordinator. As stated in the document, the worker “supports service users to direct their own Recovery process… and co‑produce care plans to support these” .

Core Purpose of the Role

The Community Support Worker provides structured, recovery‑oriented support for up to 12 sessions, helping service users identify strengths, set goals, and engage with community resources. The role blends mental health support, physical health monitoring, carer involvement, and multi‑disciplinary teamwork.

The post holder also plays a vital role in carer support, completing assessments, reviews, signposting, and funding applications.

1. Recovery‑Focused Support

Empower service users to lead their own recovery, helping them identify goals, strengths, interests, and needs.

Co‑produce care plans with service users and the MDT.

Deliver time‑limited, goal‑based interventions for up to 12 weeks under the direction of the Care Coordinator.

Support service users to access meaningful activities, community groups, and social networks.

Promote healthy, positive relationships and help individuals reduce or avoid harmful ones.

Assist individuals in managing their mental health on a day‑to‑day basis… enabling service users to identify, access and engage with local support networks

Assess and manage risk in line with Trust policies.

Ensure risk does not unnecessarily restrict recovery.

Escalate concerns about wellbeing or safeguarding to the Care Coordinator or Team Lead immediately.

Participate in joint visits for complex or high‑risk cases requiring two staff.

3. Physical Health Monitoring

• Blood pressure, pulse, respirations
• Weight, height
• Glucose monitoring
• Sleep, eating, elimination patterns
• Identify abnormal results and elevate to nursing/medical colleagues.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

The post holder will work as part of the Community Mental Health Team, providing high-quality, recovery-focused support to patients with mental health needs. The role involves working alongside registered professionals and the wider multidisciplinary team to promote patient wellbeing, independence, and positive outcomes.

Main Responsibilities:

• Provide person-centred support to patients in the community, supporting recovery, resilience, and social inclusion.
• Develop and maintain effective therapeutic relationships with patients, carers, and families, promoting choice, dignity, and respect.
• Work alongside the multidisciplinary team to support the delivery of individualised care plans and agreed interventions.
• Provide practical and emotional support to patients, including assistance with daily living skills, accessing community resources, and achieving personal goals.
• Recognise changes in patients’ presentation, wellbeing, or risks and report concerns promptly to appropriate clinical colleagues.
• Support engagement with services, helping to improve access and continuity of care for vulnerable patients.
• Contribute to the assessment, monitoring, and review of patient progress within the boundaries of the role.
• Maintain accurate and timely clinical records in line with Trust policies and professional standards.
• Participate in team meetings, supervision, training, and service development activities.
• Work collaboratively with health, social care, voluntary sector, and community partners to support coordinated care.
• Promote equality, diversity, inclusion, and a compassionate approach in all interactions with patients, carers, and colleagues.

This advert closes on Sunday 22 Nov 2026