SUPPORT WORKER P/T 22.5 HRS PW

Together UK; Wellingborough; On-site; GBP 15,000 - 25,000; Part time

Job summary

Together UK is seeking a part-time Support Worker to assist residents at Nest Lane Accommodation. You will work closely with service users to support tenancy goals, personal care, and daily living tasks in a respectful, empowering manner.

We value empathetic, non-judgemental team players who can collaborate with external agencies, maintain professional boundaries, and document accurately in English. DBS clearance is preferred.

Qualifications

• Experience caring for individuals with mental health issues.
• Able to work with residents in their homes and community.
• DBS clearance or willingness to obtain.
• Minimum age 18+ and flexible shifts.

Responsibilities

• Establish and maintain relationships of trust with service users to build engagement.
• Help service users set goals, manage tenancies and move-ons.
• Work with service users in homes and the community.
• Carry out risk assessments to keep users safe.
• Make referrals to other agencies and link to community opportunities.
• Record concisely and clearly in English using our systems.

Skills

Empathy

Non-judgemental

Communication skills

Teamwork

Boundary management

Email/word processing

Problem solving

Willingness to learn

Education

NVQ Level II in Health & Social Care

Lived experience (desirable)

Tools

Email

Word processing

Job description

SUPPORT WORKER P/T 22.5 HRS PW

Application Deadline: 27 November 2026

Department: Operations

Employment Type: Permanent - Part Time

Location: Nest Lane Accommodation

Reporting To: Sheldon Richards

Compensation: £ 24958.13 per annum pro rata

Description

Part-time 22.5

£ 14,974.88 per annum

Together is an amazing place to work.

We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

Functional Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users and create a trusting environment
• Ability to work alongside individuals experiencing mental distress
• Able to work in partnership with services users
• Able to establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Committed to work in ways which reflect Together’s values
• Safeguards the wellbeing of clients and colleagues at all times
• Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
• Aware of, and adheres to, Together’s policies regarding Equalities

Know-how

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Lived experience of mental distress (desirable)
• Basic competence in the use of email and word processing software
• NVQ Level II in Health and Social Care, or equivalent (desirable but not essential)

Practicalities

• Able to travel
• Able to work a varying pattern of shifts
• DBS clearance
• Minimum age 18 plus