Fable Community Support Lead - Hybrid Studio

Playground Games; Royal Leamington Spa; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Playground Games in Leamington Spa is seeking a Community Support Manager to join the Fable team on an agency contract. You will partner with Xbox/Microsoft Customer Support and internal stakeholders to streamline triage, tracking, and resolution of player issues, while ensuring accurate knowledge for players.

The role is hybrid with three days a week in the studio, and you will translate community insights into actionable recommendations for the development teams, maintaining dashboards and

Qualifications

• Proven experience with at least one published title, ideally AAA.
• Experience with customer support ticketing systems and issue tracking tools.
• Strong communication, problem-solving and analytical skills.

Responsibilities

• Act as the primary link between Xbox/Microsoft Customer Support and internal Fable stakeholders.
• Establish processes for triaging, escalating, tracking, and resolving player-reported issues.
• Monitor support ticket trends and player pain points to identify risks and improvements.
• Ensure teams have up-to-date information on known issues, updates and workarounds.
• Consolidate player feedback from support channels and communities.
• Translate insights into actionable recommendations for development teams.
• Maintain dashboards, trackers and documentation for support operations.

Skills

Communication skills

Problem-solving

Analytical thinking

Tools

Ticketing systems

Issue tracking

Insights tools

Job description

Playground Games in Leamington Spa is seeking a Community Support Manager to join the Fable team on an agency contract. You will partner with Xbox/Microsoft Customer Support and internal stakeholders to streamline triage, tracking, and resolution of player issues, while ensuring accurate knowledge for players.

The role is hybrid with three days a week in the studio, and you will translate community insights into actionable recommendations for the development teams, maintaining dashboards and