Community Support Coordinator — AI-Driven Helpdesk

Code First Girls; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

20 days annual leave + public holidays

16 weeks full pay parental leave

Flexible working hours

Opportunity to work from abroad

Free CFG education courses after 6 months

6% matched pension

Mental health support

Weekly L&D hour

Job summary

A tech organization promoting inclusivity is seeking a Coordinator to join their Community Support function in Greater London. The role involves managing tickets, supporting learners, and improving internal processes with a strong focus on community engagement. Candidates should demonstrate proactive problem-solving skills and a detail-oriented mindset. This is a unique opportunity to contribute to a mission driven by closing the gender gap in tech and fostering diversity within the community.

Qualifications

• Demonstrate a strong commitment to supporting learners and our community members.
• Proactive – answering queries requires being proactive in finding the answers.
• Strong attention to detail needed in managing tickets and updating resources.

Responsibilities

• Manage incoming tickets and address safeguarding-related queries.
• Work on process improvement initiatives using AI.
• Engage with stakeholders in strategic squad meetings.

Skills

Customer/community focused

Strong attention to detail

Proactive problem-solving

Great communication skills

Job description

A tech organization promoting inclusivity is seeking a Coordinator to join their Community Support function in Greater London. The role involves managing tickets, supporting learners, and improving internal processes with a strong focus on community engagement. Candidates should demonstrate proactive problem-solving skills and a detail-oriented mindset. This is a unique opportunity to contribute to a mission driven by closing the gender gap in tech and fostering diversity within the community.