Community Shop Manager: Lead Team & Merch Vision

Shelter; St Albans; On-site; GBP 22,000 - 30,000; Full time

Job summary

Shelter in St Albans is opening a brand-new community shop and is seeking a confident leader to become the Community Shop Manager. You will lead a local team, drive exceptional customer service and shape visual merchandising to reflect the Shelter brand.

As a hands-on manager, you will recruit and develop a diverse team, engage with the community to increase the shop’s impact, and champion Shelter’s mission to defend the right to a safe home. This is a frontline role with real influence.

Qualifications

• Proven experience leading a team and delivering excellent customer service.
• Experience recruiting and developing a diverse team.
• Strong communication skills and community engagement.

Responsibilities

• Lead shop team to achieve targets and deliver great customer experience.
• Drive visual merchandising and store presentation.
• Engage with local community to grow shop impact.
• Maintain safeguarding, inclusivity, and Shelter values.

Skills

Team leadership

Customer service

Recruitment

Communication skills

Visual merchandising

Job description

Shelter in St Albans is opening a brand-new community shop and is seeking a confident leader to become the Community Shop Manager. You will lead a local team, drive exceptional customer service and shape visual merchandising to reflect the Shelter brand.

As a hands-on manager, you will recruit and develop a diverse team, engage with the community to increase the shop’s impact, and champion Shelter’s mission to defend the right to a safe home. This is a frontline role with real influence.