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Shelter; St Albans; On-site; GBP 22,000 - 30,000; Full time

Job summary

Shelter in St Albans is opening a brand-new community shop and is seeking a confident leader to become the Community Shop Manager. You will lead a local team, drive exceptional customer service and shape visual merchandising to reflect the Shelter brand.

As a hands-on manager, you will recruit and develop a diverse team, engage with the community to increase the shop’s impact, and champion Shelter’s mission to defend the right to a safe home. This is a frontline role with real influence.

Qualifications

• Proven experience leading a team and delivering excellent customer service.
• Experience recruiting and developing a diverse team.
• Strong communication skills and community engagement.

Responsibilities

• Lead shop team to achieve targets and deliver great customer experience.
• Drive visual merchandising and store presentation.
• Engage with local community to grow shop impact.
• Maintain safeguarding, inclusivity, and Shelter values.

Skills

Team leadership

Customer service

Recruitment

Communication skills

Visual merchandising

Job description

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

Are you a passionate person who wants to shape the future of our brand-new Shelter shop opening in St Albans? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager.

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop.

If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

We prioritise diversity and have an inclusive and open mindset

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.