Community Safety Support Officer

Wyre; Cardiff; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Employer pension contribution

Free onsite parking

Discounted gym membership

Occupational health & wellbeing

Job summary

Wyre is seeking an organised Community Safety Support Officer to provide operational and administrative support to the Community Safety Team, with a focus on the CCTV service. The role includes monitoring footage, handling records, supporting volunteers and processing purchase orders.

The post requires strong administration, confidentiality and the ability to work with sensitive information, with opportunities to contribute to wider Environmental Protection and Community Safety projects as

Qualifications

• Experience providing administrative support with Microsoft Word/Excel
• Strong organisational skills with ability to prioritise
• Good written and verbal communication and customer-focused approach
• Professional, confidential handling of information and able to work in a team

Responsibilities

• Monitor, view and download CCTV footage and maintain records
• Support supervision and coordination of CCTV volunteers
• Process purchases and expenses; raise purchase orders
• Respond to enquiries and arrange meetings; take minutes
• Produce statistical returns and service information
• Assist with FOI and Subject Access requests
• Maintain procedures and data-sharing agreements

Skills

Organised work style

Strong written and verbal comms

Customer-focused approach

Interpersonal skills

Confidentiality & handling sensitive

Team player

Education

Level 2 English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Are you organised, approachable and interested in supporting services that help keep local communities safe? We are looking for a Community Safety Support Officer to provide operational and administrative support to our Community Safety Team.

About the Role

You will support the day-to-day work of the Community Safety Department, with a particular focus on the CCTV service. This varied role will include monitoring and reviewing CCTV footage, processing footage requests, maintaining accurate records and assisting with the supervision and coordination of CCTV volunteers.

You will also provide general administrative support across the service, including responding to enquiries, arranging meetings and taking minutes, producing statistical information, processing purchase orders and expenses, and helping to maintain procedures, reports and webpages.

The role involves handling sensitive information, so you will need to work accurately and follow relevant procedures, data-sharing agreements and confidentiality requirements. You may also be asked to support wider Environmental Protection and Community Safety projects when required.

Key Responsibilities

• Monitor, view and download CCTV footage as required
• Maintain accurate records of CCTV incidents, viewings and downloads
• Assist with the supervision and coordination of CCTV volunteers
• Support the secure sharing and uploading of CCTV information in line with relevant procedures
• Respond to telephone calls, general enquiries and visitors to the CCTV Unit
• Arrange and support meetings, including preparing documents and taking minutes
• Produce statistical returns, reports and other service information
• Raise purchase orders and process volunteer expenses and claims
• Assist with Freedom of Information and Subject Access Requests
• Help maintain departmental procedures, codes of practice, data-sharing agreements and webpages
• Provide administrative and operational support across the wider Environmental Protection and Community Safety Service

About You

We’re looking for someone with:

• Experience of providing administrative support and using systems such as Microsoft Word and Excel
• Strong organisational skills and the ability to prioritise a varied workload
• Good written and verbal communication skills
• A professional and customer-focused approach
• Good interpersonal skills, with the ability to communicate tactfully and diplomatically
• The ability to work accurately, maintain confidentiality and handle sensitive information appropriately
• A flexible, proactive approach and the ability to work effectively as part of a team
• A good standard of education, including Level 2 English and Maths or equivalent

Experience of working in a customer-facing or office-based environment would be an advantage. Experience within a CCTV service, Community Safety team, financial system or volunteer setting would also be beneficial.

You must hold a CCTV SIA licence or be willing to undertake the relevant training to obtain one. The successful candidate will also be required to complete Non-Police Personnel Level 2 vetting and may occasionally need to work outside normal office hours, including evenings and weekends.

In return, we can offer you a competitive salary, 24 days’ annual leave rising to 29 days subject to length of service, a great work-life balance with flexible working arrangements, employer pension contribution, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, extensive training and development opportunities, and a supportive workplace culture that allows you to develop and grow.