Head of Communications & Corporate Support

Wales & West Housing; Llanishen; Presencial; GBP 68.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Defined contribution pension

Defined benefit pension

Annual leave up to 30 days

Bank holidays

Sick pay scheme

Employee assistance

Descripción de la vacante

Wales & West Housing is seeking a Head of Communications & Corporate Support to lead a portfolio of services that shape how staff and residents experience our organisation. Reporting to the Director of Corporate Services, you will lead communications, Welsh language services, community assistance and corporate support to strengthen culture and service delivery.

You will build strong relationships with staff, residents and leaders, ensuring clear, engaging communication and meaningful

Formación

• Strategic and inspiring leader with experience in communications and engagement.
• Excellent relationship builder, comfortable with senior leaders.
• Passionate about making a difference to people’s lives, homes and communities.

Responsabilidades

• Lead communications and engagement with colleagues, residents, Board members and stakeholders.
• Provide leadership for Welsh language services, community assistance and corporate support services.
• Build relationships across organisational boundaries and use feedback to improve services.

Descripción del empleo

Head of Communications & Corporate Support / Pennaeth Cyfathrebu a Chymorth Corfforaethol

The Opportunity

We are looking for a Head of Communications & Corporate Support to lead a portfolio of services that help shape how staff and residents experience Wales & West Housing Group.

This is an exciting new leadership role with responsibility for communications, corporate engagement, Welsh language, community assistance and corporate support services. Reporting to the Director of Corporate Services, you will play a key role in ensuring people feel informed, connected and engaged with our purpose, priorities and services, while helping to strengthen organisational culture and support delivery of the WWHG Way.

What you will be doing

You will lead how we communicate and engage with colleagues, residents, Board members and stakeholders. You will work with our Communications & Corporate Engagement Team to ensure we support leaders to communicate effectively and ensure people have meaningful opportunities to contribute to organisational priorities and improvement activity.

You will also provide leadership for Welsh language services, community assistance, and corporate support services, ensuring these areas are responsive, customer-focused and make a positive contribution to the organisation and the communities we serve. Working across organisational boundaries, you will build strong relationships, identify opportunities for improvement and use feedback and performance information to help services continually evolve and improve.

Who are we looking for?

As a member of the Corporate Services leadership team, you will lead and develop a multidisciplinary team, create a culture of collaboration and service excellence, and ensure resources are focused on delivering value and positive outcomes. Through your leadership, you will help colleagues thrive, strengthen engagement across the organisation and maximise WWHG's impact in our communities.

We are looking for a strategic and inspiring leader with experience of communications, engagement, customer-focused or support services. You will be an excellent relationship builder, comfortable working with senior leaders and able to bring people together around a shared purpose. Most importantly, you will be passionate about making a difference to people's lives, homes and communities

What's in it for you?

• Salary£67,996 - £76,932per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

Are we right for you?

For further information about the role please view the role profile in the recruitment pack attached, or why not arrange aninformal conversationLeynie Pearn, Director of Corporate Services [e-mail]

Who are Wales & West Housing Group (WWHG)?

We are one of the leading housing providers in Wales, providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We employ over 600 colleagues across Wales & West Housing and Cambria Maintenance Services, working together to make a difference to people's lives, homes and communities.

Closing date

Sunday, 1st November 2026

Assessment date

Wednesday, 11th November 2026, interviews will bein person at Head Office, Archway House, Cardiff.

This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities.