Community Safety Manager

The Pioneer Group; Birmingham; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a dedicated Community Safety Manager to lead initiatives in tackling anti-social behaviour and tenancy breaches. This role emphasizes a person-centred approach, requiring effective case management and collaboration with various stakeholders. The ideal candidate will possess a strong background in housing management, excellent communication skills, and the ability to navigate complex situations. Join a dynamic team committed to enhancing community safety and engagement, while enjoying a comprehensive benefits package that supports work-life balance and professional development. This is an exciting opportunity to make a real difference in the community.

Benefits

29 days annual leave + Bank Holidays

Bupa Health Cash Plan

Flexible working principles

Learning and Development opportunities

Internal coaching and mentoring

Staff social events

Qualifications

• Proven experience in housing management and handling anti-social behaviour cases.
• Strong communication skills and ability to adapt to diverse customer needs.

Responsibilities

• Manage and prepare cases for court proceedings related to anti-social behaviour.
• Develop strong relationships with local communities and key agencies.

Skills

Housing Management

Communication Skills

Case Management

Conflict Resolution

Knowledge of ASB Legislation

Education

Experience in Social Housing

Experience with Diverse Backgrounds

Job description

Community Safety Manager

Location: Birmingham, Castle Vale

Salary: £35,424 per annum

Position Type: Full Time

Contract Type: Permanent

Closing Date: Friday 04 April 2025

The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management.

You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.

The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this.

As a Community Safety Manager, you will:

1. Proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job.
2. Manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.
3. Work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.
4. Work with other teams and stakeholders to really help customers be involved in our service delivery.
5. Manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.

The successful Community Safety Manager will have:

1. Experience in a Housing Management environment within Social Housing or similar transferable skills.
2. Experience of working with customers from diverse backgrounds tackling complex housing issues.
3. Ability to communicate effectively and adapt style to meet the needs of the recipient.
4. Ability to meet deadlines and to monitor & manage performance.
5. A commitment to building a strong, high performing team.
6. Ability to handle challenging situations and able to think on your feet.
7. Ability to represent the organization in all settings and act as an ambassador.
8. Experience of managing cases of anti-social behaviour through to court.
9. Good knowledge of legislation surrounding tenancy management and ASB.

In return we offer a fantastic benefits package which includes:

1. 29 days basic annual leave (full time) + Bank Holidays.
2. Auto Enrolment Defined Contribution.
3. Defined Benefit Scheme.
4. Optional Scheme – Salary Sacrifice.
5. A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
6. A commitment to work life balance through our Agile/flexible working principles.
7. Family Friendly policy with enhanced benefits.
8. Learning and Development opportunities.
9. Internal coaching and mentoring opportunities.
10. Staff social events.

We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at – Community engagements and housing management.

For an informal discussion please contact Brendan O’Leary, Community Housing Manager on 0121 748 8100.