Community, Participation & Volunteering Co-ordinator

National Trust; North End; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Free entry passes

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance

Free parking

Job summary

The National Trust seeks a Community, Participation & Volunteer Co-Ordinator to champion engagement, co-ordinate activities, and grow inclusive opportunities across the Norfolk Coast portfolio. Based in Blakeney, you will engage with groups, develop partnerships, and act as duty manager to ensure smooth opening hours and safety.

A proactive, empathetic, inclusive approach is essential. You will work with the Visitor Experience Officer to enhance the visitor journey and support signage and

Qualifications

• Strong understanding of community engagement and participatory practice.
• Experience increasing community participation and creating inclusive opportunities.
• Experience managing and supporting a team of people.
• Excellent communication and relationship-building skills.
• Ability to coach and support others and collaborate across teams.
• Confident using data and insight to guide decisions.
• Knowledge of safeguarding, GDPR and equality legislation.
• Proactive, empathetic and inclusive approach.

Responsibilities

• Coordinate community engagement and volunteering activities.
• Develop partnerships and inclusive volunteering opportunities.
• Value and support volunteers and remove participation barriers.
• Build collaborations within the local community.
• Carry out Duty Manager responsibilities during opening hours.

Skills

Community engagement

Participatory practice

Volunteer innovation

Team leadership

Communication

Relationship-building

Coaching

Data-driven decisions

GDPR knowledge

Equality law

Inclusive approach

Job description

As our Community, Participation & Volunteer Co-Ordinator, you will champion the value of engagement, support the team to co-ordinate activities, and help grow and diversify opportunities so more people can get involved. This is a varied role that requires excellent organisational skills, a proactive approach to problem-solving and strong relationship management skills. You'll be required to work some weekends. While not currently required, this role may be subject to a satisfactory enhanced DBS check in the future.

What it's like to work here

You'll report to the Property Operations Manager as part of the Operations team across the National Trust Norfolk Coast, Broads & Sheringham portfolio. This large and diverse portfolio includes places such as Brancaster, Brancaster Staithe, Stiffkey, Morston Quay, Blakeney, Blakeney Point, Salthouse, Sheringham Park Horsey Windpump and Heigham Homes. You'll work across the portfolio, whilst being based in Blakeney, and will be a key part of the wider team. Part of your role will involve engaging with groups in our local community to develop partnerships and strong working relationships. You'll carry out Duty Manager responsibilities as part of your role. As a duty manager, you'll be responsible on the day for the smooth running of a property within the wider portfolio during opening hours - acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. You'll also work closely with our Visitor Experience Officer to champion participation and help with signage, interpretation and the visitor journey.

What you'll be doing

Supporting our community engagement and volunteering work, you'll be putting people at the centre of our plans. You'll build strong partnerships, create inclusive volunteering opportunities, support and value our many volunteers, and encourage community led activities that help restore nature. You'll support colleagues, champion best practice, and ensure our systems and data are well managed. You'll work to remove barriers to participation, ensuring underrepresented voices are heard and actively involved. You'll also look to build collaborations and partnerships within our community by creating and supporting opportunities for people to share time and skills, actively supporting community, partner led or independent activities.

We'd love to hear from you if you have:

a strong understanding of community engagement, participatory practice, and volunteer innovation experience in increasing community participation and developing inclusive opportunities experience managing and supporting a team of people communication and relationship-building skills the ability to coach and support others, and to work collaboratively across teams confidence in using data and insight to guide decisions knowledge of relevant legislation including safeguarding, GDPR, and equality a proactive, empathetic, and inclusive approach

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places